Clinical Care Coordinator

Florida-Dermatology-and-Skin-Cancer-Centers; Winter Haven (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Accrued Paid Time Off

Paid Holidays

401(k) Retirement Plan

Job summary

Florida Dermatology and Skin Cancer Centers seeks a compassionate Clinical Care Coordinator to guide patients from diagnosis through treatment, coordinating appointments, referrals, and documentation. This front-line role emphasizes insurance verification, prior authorizations, patient communication, and teamwork with providers to ensure smooth care delivery.

The position offers a Monday–Friday schedule with standard business hours, opportunities for cross-training, and a supportive environment

Qualifications

• Minimum of 1 year of medical office, clinical care, referral, authorization, or insurance verification experience.
• Knowledge of medical insurance, benefits verification, and authorization processes preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to manage a high call volume while maintaining accuracy and professionalism.
• Experience with electronic medical records (EMR) and insurance portals preferred.
• Commitment to teamwork and patient-centered care.

Responsibilities

• Verify insurance eligibility, benefits, and estimate patient out-of-pocket expenses.
• Obtain prior authorizations for procedures and treatments.
• Communicate biopsy, pathology, and test results to patients as directed by providers.
• Explain diagnoses, treatment plans, procedures, and what patients can expect during their visit.
• Schedule procedures and follow-up appointments.
• Coordinate referrals to outside specialists when needed.
• Communicate with patients through telephone calls, intramail, and Klara messaging.
• Utilize electronic medical records (EMR), Availity, insurance carrier websites, and other practice systems.
• Provide outstanding customer service with compassion, professionalism, and empathy.
• Collaborate effectively with providers and team members.
• Participate in cross-training and assist in other areas of the practice as needed.
• Maintain accurate patient records and documentation.

Skills

Medical office experience

Communication skills

Organizational multitasking

EMR experience

Insurance verification

Tools

Klara messaging

Availity

EMR systems

Job description

Florida Dermatology and Skin Cancer Centers is seeking a compassionate, patient-focused Clinical Care Coordinator to join our team. This position plays a vital role in ensuring patients receive exceptional care from diagnosis through treatment by serving as a key point of communication and support.

This job can be performed out of our Winter Haven and Lake Wales locations

Essential Responsibilities

• Verify insurance eligibility, benefits, and estimate patient out-of-pocket expenses.
• Obtain prior authorizations for procedures and treatments.
• Communicate biopsy, pathology, and test results to patients as directed by providers.
• Explain diagnoses, treatment plans, procedures, and what patients can expect during their visit.
• Schedule procedures and follow-up appointments.
• Coordinate referrals to outside specialists when needed.
• Communicate with patients through telephone calls, intramail, and Klara messaging.
• Utilize electronic medical records (EMR), Availity, insurance carrier websites, and other practice systems.
• Provide outstanding customer service with compassion, professionalism, and empathy.
• Collaborate effectively with providers and team members.
• Participate in cross-training and assist in other areas of the practice as needed.
• Maintain accurate patient records and documentation.

Qualifications

• Minimum of 1 year of medical office, clinical care, referral, authorization, or insurance verification experience required.
• Knowledge of medical insurance, benefits verification, and authorization processes preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to manage a high call volume while maintaining accuracy and professionalism.
• Experience with electronic medical records (EMR) and insurance portals preferred.
• Commitment to teamwork and patient-centered care.

Schedule

Full-Time

• Monday through Friday
• 7:30 AM to 4:30 PM
• 30-minute lunch break

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Accrued Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan

Additional Requirements

• Scrub uniforms are required and must be worn during work hours.
• Patient care is our highest priority.
• Must demonstrate compassion, professionalism, and exceptional customer service at all times.

If you are a motivated healthcare professional who enjoys h