Patient Care Coordinator (Front Office) - Dermatology

SKIN AND CANCER INSTITUTE; Modesto (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Professional development

Job summary

Skin and Cancer Institute in Modesto, CA is seeking a Patient Care Coordinator to act as the first point of contact for patients and visitors. You will manage front desk operations, scheduling, insurance verification, payments, and support clinical staff with administrative tasks.

The ideal candidate will have 1–2 years in a medical office or customer service role, strong communication skills, and a solid understanding of HIPAA.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferred.

Responsibilities

• Greet and check in/out patients per customer service standards.
• Collect patient information (NPP, insurance, ID, demographics) at check-in.
• Maintain accurate patient charts and insurance data in EMA.
• Maintain a clean, organized reception area and restrooms.
• Schedule, confirm, and adjust patient appointments.
• Update provider schedules and manage appointment changes and delays.
• Verify primary and secondary insurance prior to visits; identify plans and authorization needs.
• Enter payer information into EMA and maintain PA log with correct codes.
• Collect co-pays, co-insurance, deductibles, and cosmetic payments; process cosmetic sales in Lightspeed.
• Document payments and generate superbills timely.
• Maintain professional communication via Teams, Klara, email, and phone.
• De-escalate patient concerns with respectful communication.
• Ensure HIPAA confidentiality and end-of-day documentation uploads.
• Support clinical staff with daily operations; perform other duties as needed.

Skills

Customer service

Verbal communication

Written communication

Insurance knowledge

EMA software

Lightspeed

HIPAA compliance

Education

High school diploma

Medical office experience

HIPAA knowledge

Office admin cert preferred

Tools

Microsoft Office

EMA software

Lightspeed

Job description

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

• Work Location:3105 MCHENRY AVE., STE.101 | MODESTO, CA 95350
• Work Category: Non-exempt, Full-time/Regular, On-site

The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance at all times.

WHAT YOU'LL DO:

Patient Intake & Front Desk Operations

• Greet patients professionally and courteously, check patients in and out in accordance with Customer Service standards.
• Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
• Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA.
• Maintain a clean, organized, and professional reception area and restroom facilities

Scheduling & Appointment Management

• Schedule, confirm, and adjust patient appointments in accordance with company protocols.
• Maintain and update provider schedules within organizational guidelines.
• Anticipate and respond appropriately to schedule changes and extended wait times.

Insurance Verification & Authorizations

• Verify primary and secondary insurance prior to scheduled visits following established protocols.
• Accurately identify and differentiate HMO, PPO, POS, and Medicare plans and authorization requirements.
• Enter correct payer ID, payer name, and address information into EMA.
• Update and maintain the PA log, ensuring accuracy of codes and documentation.

Financial & Payment Responsibilities

• Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments.
• Process cosmetic sales through Lightspeed POS.
• Obtain and document CCOF forms when applicable.
• Accurately document payment notes; balance and reconcile daily payments collected during each shift.
• Prepare and generate superbills accurately and in a timely manner.

Communication & Patient Experience

• Maintain timely, professional, and consistent communication via Microsoft Teams, Klara, email, and phone during scheduled work hours
• De-escalate and resolve patient concerns and grievances using effective, respectful communication techniques.
• Ask every patient for a Google review in alignment with customer service guidelines.

Compliance & Documentation

• Maintain strict compliance with HIPAA regulations and ensure confidentiality of patient information at all times.
• Accurately close all daily tasks; ensure end-of-day documentation is complete and uploaded to the shared drive.

General Administrative Support

• Support clinical and administrative staff with daily operational needs as assigned
• Perform other duties as assigned to support overall clinic operations.

WHAT WE'RE LOOKING FOR:

Required Skills & Abilities

• Strong customer service and interpersonal skills
• Effective verbal and written communication skills
• Knowledge of primary and secondary insurance types, billing, and documentation procedures
• Proficiency in Microsoft Office and EMA software and Lightspeed
• Ability to stay focused on tasks to be accomplished while working in dynamic situations
• Ability to maintain HIPAA confidentiality and professionalism
• Confidently and professionally ask for and process financial payments

Education & Experience

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferre

EQUIPMENT & SOFTWARE OPERATION

Microsoft 365 apps, fax, email, phone, Klara, EMA, ModMed, iPAD, NoahFace (biometric timeclock), Tandem, CoverMyMeds, LabCorp (software for looking up labs results and ordering supplies), Quest diagnostic

What We Offer:

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

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