Clinical Care Coordinator

Behavioral Health Group; Washington (District of Columbia); On-site; USD 50,000 - 62,000; Full time

Job summary

Behavioral Health Group seeks a Clinical Care Coordinator to coordinate care across behavioral and medical providers in the District of Columbia. The role involves direct client contact via face-to-face or telehealth, treatment planning, and ensuring clients progress through appropriate levels of care.

The ideal candidate will hold applicable licensure ( physicians, psychologists, LICSW, LGSW, APRN, RN, LISW, LPC, LMFT, LGPC) and demonstrate strong communication, judgment, and organizational

Qualifications

• Requires licensure as listed (Physicians, psychologists, LICSW, LGSW, APRN, RN, LISW, LPC, LMFT, LGPC).
• Strong communication and interpersonal skills.
• Ability to manage caseload and coordinate across providers.

Responsibilities

• Facilitate outreach to establish referral providers and participate in outreach events.
• Facilitate intake admissions and reassessments as scheduled.
• Maintain complete, comprehensive patient records and ensure timely chart documentation.
• Coordinate care with external providers and ensure appropriate linkages across levels of care.
• Provide crisis intervention/support and follow-up communications after discharge.

Skills

Verbal communication

Written communication

Customer service

Self-motivation

Education

Licensure in mental health/medical fields

Job description

Job Description
Job Description
Clinical Care CoordinatorPay Range:
$36/hr + Bonus Structure
*Pay varies depending upon credentials/educationCredentials:
Physicians, psychologists, LICSW, LGSW, APRN, RN, LISW, LPC, LMFT, and LGPC requiredJob SummaryThe Clinical Care Coordinator service adopts a "whole-person" approach to address the client’s needs related to physical health, behavioral health, and social determinants of health. CCC involves the coordination of care between the behavioral health clinician and the clinical personnel of an external provider (e.g., primary care, another behavioral health provider, hospital) Clinical Care Coordination occurs when the practitioner via direct face-to-face contact, video-conferencing, or telephone communicated treatment needs, assessments, and treatment information to external healthcare providers and facilitated appropriate linkages with other healthcare professionals, including transitions into or from a higher level of care or institutional settings. CCC also includes treatment planning and plan of care implementation activities that are separate from the diagnostic assessment service when the clinician and client are meeting face to face or via video conferencing. The Clinical Care Coordinator is responsible for ensuring that the client is at the appropriate LOC. If the clients fail to make progress or have met all of their treatment goals, it is the Clinical Care Coordinators’ responsibility to ensure timely assessment and transfer to a more appropriate LOC.Summary of Essential Job FunctionsThe key responsibilities of the Clinical Care Coordinator include but not limited to:Duties and ResponsibilitiesFacilitate outreach to establish referral providers and participate in outreach eventsFacilitate intake admissions and reassessments as scheduledBoard approved and active licensure in the District of Columbia (assigned credentials outlined in Job Description)Prompt and regular attendance at an assigned work location.Ability to complete [or oversee the completion of] assigned tasks/projects in a timely manner.Carry a caseloadDetermine the frequency of ongoing Diagnostic Assessment and Plan of Care servicesCollect available social, educational, economic, and vocational information to be used as part of the assessment processImplement or revise patient treatment plans with the patient as required per state regulation and record a review of the patient’s progress according to BHG policyDevelop within (7) days of entry or as required by state guidelines, whichever is more stringent, a formal treatment plan documenting patient goals and update utilizing the same guidelinesMaintain patient records that are complete, comprehensive, and well organizedSubmit records for periodic review as requested by the supervisory teamDocument all patient contacts. If other team members provide services to the patient, the assigned counselor is responsible to see that such contacts are documented in the patient’s chartMake appropriate referrals through case-management services and perform necessary follow-upAssist the Clinical Director in implementing new programs into patient treatmentAdvise the Clinical Director of problems encountered with caseload management and schedulesAttend weekly treatment team meetings. Be prepared to discuss his/her assigned individual patient caseloadHold a basic understanding of alcohol/drug abuse and addiction. Additionally, keep up- dated on current drug abuse and treatment information, especially current trends in Opioid Maintenance TreatmentProvide intake/readmission services, including several weeks of supportive follow-up counseling for new patients until their assignment to a primary counselorProvide, monitor, and document follow-up calls/contact to all discharging patients for at least 30 daysProvide crisis intervention/support services to patients assigned to other counselors when their primary counselor is unavailableProvide inter-agency reports/documentation required for third party reimbursement, criminal justice proceedings, supplemental income assessments, emergency services, and other specialized treatment needs of patients as applicableCoordinate care with other community providers as neededOther duties as assigned by supervisory teamRegulatoryEnsure compliance with all federal and state regulatory bodies, as well as accrediting agenciesComplies with all federal, state, and local regulatory agency requirementsComplies with all accrediting agenciesMeet BHG attendance standards and be present and ready for work at the beginning of their established work scheduleReport any work-related injury or illness, workplace hazards, or security issues immediately to the supervisorMarketing and OutreachParticipate in community and public relations activities as assigned.Professional DevelopmentResponsible for the achievement of assigned specific annual goals and objectivesDemonstrates the belief that addiction is a brain disease, not a moral failingDemonstrates hope, respect, and caring in all interactions with patients and fellow Team MembersEstablishes and maintains positive relationships in the workplaceCan work independently and under pressure while handling multiple tasks simultaneouslyMakes decisions and uses good judgment with confidential and sensitive issuesDeals appropriately with others in stressful or other undesirable situationsTrainingParticipate in and provide in-service trainings as required by federal, state, local, and accrediting agenciesAttend conferences, meetings and training programs as directedParticipate in and/or schedule and attend regular in-service trainingsUp to date with the latest softwareOtherDemonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Minimum Requirements and QualificationsThe Clinical Care Coordinator must hold one or multiple of the following licensures: Physicians, psychologists, LICSW, LGSW, APRN, RN, LISW, LPC, LMFT, and LGPC. Also, must have the appropriate experience for the role. In addition to meeting the qualifications outlined above, the ideal candidate will embody the following characteristics and possess the knowledge, skills, and abilities listed below:In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:High integrityExcellent verbal and written communication skillsSound judgmentEfficientSelf-starterStrong customer service and interpersonal communication skillsKnowledge of basic accounting and accounts receivableMust be able to react quicklyAbility to deal appropriately with patients and team members in stressful or challenging situations and seek direction from supervisor when necessaryMust have sufficient knowledge of the substance abuse population, treatment planning and field of human and social services to work toward the rehabilitation of the patientMust have sufficient working knowledge of available community resources and be able to generate a working relationship with community resources, including but not limited to:Other treatment providers in the areaFederal, state, and other local social service agencies.Determine resources needed to achieve resultsWell-versed on current drug abuse and treatment information-specifically the current trends in Opioid Maintenance TreatmentHold current knowledge of third-party payers’ billing and documentation requirements in the regionOrganize time and responsibilities to meet requirements of the workloadDemonstrate basic knowledge and skill of office equipment and softwarePhysical Requirements and Working ConditionsThe physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business.Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.Vision adequate to read correspondence, computer screen, forms, etc.Prolonged sitting, some bending, stooping, or stretchingVariable workload, periodic high stress and activity levelStandard medical office conditions and environmentsInteractions with patients who may be ill, have infectious diseases, have mental health diagnoses, and/or are involved in the criminal justice systemKeyboarding for long periods of timeDisclaimerThe above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of team members so classified. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed, and this job description may be updated at any time.BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.