CLINICAL CARE ASSISTANT

Axis Community Health; Pleasanton (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

403(b) retirement plan

Educational reimbursement

Paid holidays

Paid time off

Employee discounts

Referral program

Job summary

Axis Community Health in Pleasanton, CA, is seeking a Clinical Care Assistant to support the nursing team and coordinate patient care. The role includes hands-on duties such as ear lavages and EKGs, plus patient communication and education under HIPAA guidelines.

The ideal candidate has a high school diploma, at least 1 year of healthcare experience, and current Medical Assistant certification. Bilingual English/Spanish is required to assist diverse patients.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of one (1) year of experience as a medical assistant in a healthcare setting is preferred.
• Current valid certification as a Medical Assistant is required.
• EPIC experience is a plus.
• English/Spanish bilingual is required.

Responsibilities

• Monitor the Epic RN message pool and assist in triaging messages and routing to staff at the appropriate scope or level.
• Assist in responding to patient portal advice requests within scope.
• Follow Axis workflows in Epic and ensure all medical documentation is completed promptly and accurately.
• Assist RNs with translation when needed.
• Schedule patient appointments, follow-up visits, and work with internal and external teams to ensure referrals and orders are completed.
• Conduct patient support visits that might include ear lavages, EKGs, blood pressure checks, and other types of procedures as ordered by providers or permitted under standing orders.
• Communicate with patients to provide education, instructions, and support regarding their care plan.
• Assist patients with understanding and navigating their healthcare options and services.

Skills

Bilingual English/Spanish

Telephone skills

Patient service skills

Typing 35 WPM

Attention to detail

Education

High School Diploma or equivalent

Medical Assistant certification

Tools

EPIC experience

Job description

Job Details

Job Location: West Las Positas - Pleasanton, CA, Position Type: Full Time, Salary Range: $26.00 - $26.00Hourly

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.

Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

Job Summary

The Clinical Care Assistant is a medical assistant whose primary role is to assist the nursing team in communication with patients and other health care systems to better coordinate patient care. This role will also involve hands‑on care with appropriate level patient visits such as ear lavage, EKGs, and other assigned duties. The ideal candidate will have a high school diploma, one (1) year of experience in a healthcare setting, and a current certification as a medical assistant.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of one (1) year of experience as a medical assistant in a healthcare setting is preferred.
• Current valid certification as a Medical Assistant is required.
• EPIC experience is a plus.
• Excellent telephone and patient service skills.
• Knowledge of patient billing procedures and insurance verification.
• Ability to work efficiently and effectively.
• Ability to work well under pressure, multi-task and handles stress well.
• English/Spanish bilingual is required.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self‑motivated and able to work independently in a fast‑paced environment as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self‑starter with demonstrated ability to work independently or in a group setting.
• A can‑do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

Essential Duties/Responsibilities

• Monitor the Epic RN message pool and assist in triaging messages and routing to staff at the appropriate scope or level.
• Assist in responding to patient portal advice requests within scope.
• Follow Axis workflows in Epic and ensure all medical documentation is completed promptly and accurately.
• Assist RNs with translation when needed.
• Schedule patient appointments, follow-up visits, and work with internal and external teams to ensure referrals and orders are completed.
• Conduct patient support visits that might include ear lavages, EKGs, blood pressure checks, and other types of procedures as ordered by providers or permitted under standing orders.
• Communicate with patients to provide education, instructions, and support regarding their care plan.
• Assist patients with understanding and navigating their healthcare options and services.
• Greet patients and agency visitors and direct all individuals to the appropriate location and services. Be courteous, polite and helpful to the public and clients at all times when representing the organization.
• Respect and maintain privacy and dignity of agency clients and assure client confidentiality per HIPAA regulations.
• Assist patients in accurately completing appropriate forms, and document all information according to Axis Community Health protocols.
• Prepare patients for examinations and document all findings and related information according to Axis protocols.
• Perform basic laboratory screenings according to agency protocols.
• Perform injections under the supervision of a Medical Provider or Registered Nurse.
• Provide clerical support for the assigned department, to include preparing patient records for visits, filing laboratory and other patient reports in the medical record, and maintaining all forms necessary for clinical services.
• Clean and sterilize instruments according to protocol.
• Complete all laboratory and autoclave control procedures according to protocol.
• Assist all members of the clinical team as requested.
• Maintain the assigned department and ensure that all equipment is in working order, that the area is clean and well‑maintained and that sufficient supplies are available for the office and clinical operations.
• Maintain the cleanliness of all department and patient areas before, during and after clinics.
• Prepare the clinical area prior to the start of each clinic.
• Participate in staff meetings, attend other meeting and training events as assigned.
• May be required to perform other related duties, responsibilities and special projects as assigned.

Benefits

• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

Connect with Axis

• Company Page: https://www.axishealth.org
• Facebook: https://www.facebook.com/axiscommunityhealth
• LinkedIn: https://www.linkedin.com/company/axis-community-health
• Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024

Physical, Cognitive, and Environmental Working Conditions

Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical

Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.

Equipment

Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.

Sensory

Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are.

Cognitive

Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.

Environmental Conditions

Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.

Disclaimer

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.

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