Clinical Care Advisor IDD (Program Consultant)

Elevance Health; Durham (NC); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Elevance Health is seeking a Clinical Care Advisor IDD (Program Consultant) to lead external client facing programs in North Carolina. The role involves managing operations, ensuring program objectives, and supporting a team of advisors in day-to-day activities.

The ideal candidate will have a BA/BS and 3+ years in external client facing program management, with preferred NC residency and licensure (RN/LCSW/LMHC/LPC/LMFT). Strong Excel and organizational skills are highly valued.

Qualifications

• BA/BS in related field required.
• 3+ years experience in external client facing program management.

Responsibilities

• Manage ongoing compliance and daily operations of external client facing programs.
• Support a team of advisors in day-to-day operations and ensure programs meet objectives.
• Coordinate training related to external client facing programs and assist with data collection.

Skills

Microsoft Office

Excel

Organizational skills

Education

BA/BS in related field

Job description

Clinical Care Advisor IDD (Program Consultant)

Location: State of North Carolina

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Clinical Care Advisor IDD (Program Consultant) is responsible for the development and ongoing management of one or more external client facing programs within a business unit. Program consultants typically support business strategies through an integrated portfolio of external client facing projects or initiatives.

How You Will Make An Impact

• In collaboration under the supervision of the Manager II this candidate will manage the ongoing compliance; daily operations with external client facing programs; helps ensure program meets its stated objectives; provides support to a team of advisors in day to day operations.
• Researches applicable subject matter practices and remains aware of industry trends.
• Coordinates training related to the external client facing program; supports program success measures and assist with data collection relating to program success.

Minimum Requirements

• Requires a BA/BS in a related field and minimum of 3 years experience in external client facing program management; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities And Experiences

• Candidate should reside in North Carolina is preferred.
• Preference to have an active RN, LCSW, LMHC, LPC or LMFT licensure for the state of North Carolina is highly preferred.
• For the Behavioral Health organization, lived experiences with behavioral health programs is strongly preferred.
• Strong preference for candidates experienced with North Carolina 1915 programs is greatly preferred.
• Experienced working and supporting individuals with Intellectual and Developmental Disabilities (I/DD) is highly preferred.
• Advanced skills in Microsoft Office Suite, with a specific focus on Excel, are strongly preferred.
• Exceptional organizational skills are preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.