Clinical Capability Manager

ZipStaff Inc.; Minneapolis (MN); Remote; USD 83,000 - 152,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

401(k) matching

Paid time off

Referral Program

Job summary

ZipStaff is seeking a Clinical Capability Manager to oversee clinical-alert logic packages and governance on a contract basis. You will organize alert content across programs, clients, populations, and workflows in a remote role with Minneapolis time-zone preference.

You will partner with clinicians, analytics, technology, and operations to ensure deployment readiness, dashboards, and governance documentation.

Qualifications

• 5+ years in healthcare operations, PBM operations, clinical program operations, capability management, or related project/process management.
• 3+ years in healthcare, PBM/pharmacy benefit management, clinical programs, or another regulated industry.
• Experience managing complex processes, workflows, reporting packages, dashboards, or cross-functional initiatives.
• Strong analysis of operational data; MS Excel, PowerPoint, Word, Outlook, Teams.
• Self-starter who can work through ambiguity and multiple priorities.

Responsibilities

• Manage the lifecycle of clinical alert logic packages: intake, prioritization, documentation, maintenance tracking, deployment readiness, and operational monitoring.
• Map how specific alert packages are used across clinical programs, clients, populations, and reporting.
• Build and maintain operational dashboards and recurring metrics for library governance, utilization, quality, and leadership visibility.
• Partner with clinical pharmacists, program owners, analytics, technology, and operations on dependencies and issues.
• Design standard work: intake tracking, process docs, role clarity, status reporting, escalation.
• Support annual and ad-hoc maintenance: review schedules, progress tracking, business inputs, documented outcomes.
• Analyze utilization, maintenance activity, issue trends, and performance for root cause and process gaps.
• Coordinate QC, post-implementation validation, and issue resolution; escalade when needed.

Skills

Healthcare operations

Program operations

Capability management

Analytical skills

Self-starter

Tools

MS Excel

PowerPoint

Word

Outlook

Teams

Job description

Job Title: Clinical Capability Manager – PBM Alert Operations.

Location: Remote (Minneapolis, MN time zone preferred).

Employment Type: Contract (W2 through ZipStaff — No C2C or 1099).

About the Opportunity

ZipStaff is seeking a Capability Manager for clinical-alert content operations at a major pharmacy-benefit and healthcare organization.

You will organize the clinical alert library: how alert logic packages are used across programs, clients, populations, and workflows. This is a process, reporting, and governance seat—not a software-development role.

What You’ll Do

• Manage the lifecycle of clinical alert logic packages: intake, prioritization, documentation, maintenance tracking, deployment readiness, and operational monitoring.
• Map how specific alert packages are used across clinical programs, clients, populations, and reporting.
• Build and maintain operational dashboards and recurring metrics for library governance, utilization, quality, and leadership visibility.
• Partner with clinical pharmacists, program owners, analytics, technology, and operations on dependencies and issues.
• Design standard work: intake tracking, process docs, role clarity, status reporting, escalation.
• Support annual and ad-hoc maintenance: review schedules, progress tracking, business inputs, documented outcomes.
• Analyze utilization, maintenance activity, issue trends, and performance for root cause and process gaps.
• Coordinate QC, post-implementation validation, and issue resolution; escalade when needed.

Required Qualifications

• 5+ years in healthcare operations, PBM operations, clinical program operations, capability management, or related project/process management.
• 3+ years in healthcare, PBM / pharmacy benefit management, clinical programs, or another regulated industry.
• Experience managing complex processes, workflows, reporting packages, dashboards, or cross-functional initiatives.
• Strong analysis of operational data; MS Excel, PowerPoint, Word, Outlook, Teams.
• Self-starter who can work through ambiguity and multiple priorities.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications

• Clinical or pharmacy programs, alert content, quality measures, or regulatory requirements.
• Operational dashboards, scorecards, issue tracking, leadership reporting.
• Process documentation, standard work, governance materials.
• Matrixed work with clinical, analytics, technology, operations, compliance, privacy, legal, and product.

Benefits

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k).
• 401(k) matching.
• Paid time off.
• Referral Program.

About ZipStaff

ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches, clear communication, and long-term success for candidates and clients.