Clinical Call Center Triage Obstetrical Nurse

AdventHealth; Tampa (FL); Hybrid; USD 65,000 - 80,000; Full time

Job summary

AdventHealth is seeking a Clinical Call Center Triage Obstetrical Nurse to provide expert nursing care over the phone. This full-time role involves assessing patient symptoms and coordinating care, ensuring the delivery of compassionate and patient-centered assistance for the community.

Benefits

Benefits from Day One

Paid Days Off from Day One

Mental Health Resources and Support

Qualifications

• Active RN license in Florida or eligible by endorsement.
• 2+ years OB/GYN nursing experience.
• BCLS and BLS certification.

Responsibilities

• Assess patient symptoms via phone using clinical protocols.
• Facilitate referrals and appointment scheduling.
• Document patient interactions in the EMR.

Skills

Telephone Triage

Care Coordination

Patient Education

Documentation

Team Collaboration

Protocol Adherence

Education

Associate Degree in Nursing

Bachelor's Degree (preferred)

Job description

Clinical Call Center Triage Obstetrical Nurse

Clinical Call Center Triage Nurse - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Mental Health Resources and Support

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Full-time

Shift : Monday-Friday , Days

Location : Virtual , Tampa, 33637

The community you’ll be caring for:

AdventHealth Medical Group West FL

The role you’ll contribute:

The Clinical Call Center Triage Nurse will serve as a key point of contact for patients, providing expert nursing care over the phone. This role is responsible for assessing patient symptoms, determining the urgency of care needed, and guiding patients through next steps, whether that involves scheduling appointments, providing home care advice, or recommending emergency care. The nurse will work closely with the care team, ensuring seamless coordination and communication, all while delivering compassionate and patient-centered care. He/She will work in compliance with AdventHealth ' s policies and those of all local, state, federal agencies, and applicable accrediting bodies.

The value you’ll bring to the team:

• Telephone Triage: Assess patient symptoms via phone, utilizing clinical protocols to determine the appropriate course of action.
• Care Coordination: Facilitate referrals and appointment scheduling, and provide clear, accurate information to ensure continuity of care.
• Patient Education: Offer guidance and education on common health concerns
• Documentation: Accurately document patient interactions, including symptoms, advice provided, and follow-up plans, in the electronic medical record (EMR).
• Team Collaboration: Work closely with appropriate healthcare team members to ensure cohesive care management.
• Protocol Adherence: Follow established nursing protocols and guidelines for triage to ensure safe, evidence-based care.

The expertise and experiences you’ll need to succeed:

• Associate Degree in Nursing
• Basic Cardiac Life Support (BCLS)
• Valid American Heart Association (AHA) Basic Life Support (BLS) certification
• Current license as a Registered Nurse (RN) in Florida or licensure from another state with verification of application and eligibility for Florida licensure by endorsement
• 2+ years of OB/GYN nursing experience

Preferred qualifications :

Bachelor's

1+ year clinical call center RN Experience

About the company

AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.