Clinical Associate

Devoted Health; United States; On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Employer-sponsored health, dental, and vision plan

Generous paid time off

$100 monthly mobile or internet stipend

Stock options for all employees

401(k) program

Parental leave program

Job summary

Devoted Health is seeking a Clinical Associate to enhance our medical practice, Devoted Medical, by coordinating care and managing member interactions. This position involves preparing members for telehealth visits, coordinating post-visit services, and acting as a liaison between clinicians and members. Ideal candidates will have a MA Certification and two years of patient-facing experience, preferably in telehealth. The role offers a salary range of $23.00 - $25.00 per hour, with comprehensive benefits including health plans, paid time off, and more.

Qualifications

• Two years of patient-facing experience.
• Experience helping Medicare patients close care gaps.
• Ability to manage a large member panel (100+).

Responsibilities

• Prepare members for video onboarding prior to visits.
• Coordinate care with home health partners and notify members of lab results.
• Advocate for members and review internal program referrals.

Skills

Patient-facing experience

Telehealth experience

Care coordination

Strong communication skills

Organizational skills

Education

MA Certification

Job description

A bit about this role: The Clinical Associate is an integral part of our interdisciplinary virtual and home-based medical practice called Devoted Medical (DM). DM delivers multiple clinical services to our Devoted Health members, including wellness visits, transitions of care, longitudinal visits for complex members, and on-demand urgent care visits. The Clinical Associate acts as a liaison between our healthcare services and Devoted members, working closely with clinicians to provide high-touch telehealth visits and support the clinical team by identifying care gaps and coordinating across fragmented systems.

Work Schedule

• Monday - Friday 8:30 AM - 5:00 PM ET (or 9:30 AM - 6:00 PM ET for EST/CST candidates)
• Monday - Friday 10:00 AM – 6:30 PM ET (or 10:30 AM – 7:00 PM ET for MST/PST candidates)

Responsibilities

Pre-Visit Prep

• Preparing members to feel comfortable and at ease with video onboarding prior to their telehealth visit with a Devoted Medical provider (if necessary)

Post-Visit Prep

• Working with home health partners to coordinate DME and skilled nursing services
• Coordinating lab testing and imaging for members, tracking results, and ensuring they are reviewed by the ordering clinician when applicable
• Notifying members of lab results and helping coordinate follow-up care as directed by the clinician
• Coordinating with DM providers on medical record collection, information gathering, appointment scheduling, and outbound communications from Devoted Medical (note: this role does not include clinical decision-making)

Patient Education

• Serving as an advocate for members who call Devoted Medical for care coordination, answering and returning phone calls
• Reviewing internal program referrals, sending welcome kits and other educational materials

Required skills and experience

• MA Certification (highly preferred; expired certifications OK). Verification of active or expired certification required.
• Two (2) years of patient-facing experience, with telehealth experience considered a bonus
• Prior primary care experience

Desired skills and experience

• Experience in care coordination, especially helping Medicare patients close care gaps and complete preventive screenings (e.g., A1c, blood pressure, colorectal cancer screenings, diabetes eye exams, breast cancer screenings)
• Experience in settings such as palliative/hospice, oncology, dialysis, behavioral health, CHF, or diabetes
• Highly organized, adaptable, able to manage a large member panel (100+ if needed) amid frequent changes
• Thrives in a fast-paced, high-energy, rapidly growing organization
• Skilled at easing stress and anxiety for members during difficult times
• Strong communicator with ability to interact effectively with doctors, pharmacies, nurses, and caregivers
• Comfortable working with members via video, phone, or portal
• Entrepreneurial self-starter who takes initiative and thrives as a collaborative team player
• Quick to adopt new technologies, including electronic health records and various computer platforms (e.g., Google Chrome, Google Sheets)
• Committed to delivering healthcare with the same quality and care you would want for your own family
• Passionate about helping others improve their health and navigate the healthcare system with compassion, empathy, and warmth

Salary Range: $23.00 - $25.00 per hour

Benefits

• Employer-sponsored health, dental, and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; commission eligibility for sales roles
• Parental leave program
• 401(k) program
• And more… (full benefits package applies to full-time employees only; interns and contract positions are not eligible)

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.