Clinical Assistant/ Medical Assistant, Dermatology

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke's University Health Network is seeking a Clinical Assistant in Dermatology to support patient care during visits. The role includes check-in, rooming, scribing, check-out, and follow-up coordination under the supervision of the practice manager.

Responsibilities include updating medical records, assisting providers, coordinating tests and referrals, and maintaining exam rooms and supplies. Strong customer service and communication are essential.

Qualifications

• High school diploma or equivalent required.
• One year of clinical experience or graduate of Medical Assistant program required.
• Two years of experience in similar healthcare setting preferred.
• BLS/CPR current or within 60 days of hire.

Responsibilities

• Conducts patient check-in, rooming, scribing during visit, check-out and follow-up coordination.
• Prepares patients for examination: records vital signs, updates medication and history as needed.
• Documents patient information in EMR and enters provider orders in a complete, timely manner.
• Coaches patients and families; coordinates scheduling, testing, and referrals per protocol.
• Maintains exam rooms, supplies and appropriate instrumentation; disposes waste per protocol.

Skills

Patient care

Documentation

Communication

Customer service

Education

High school diploma or equivalent

Medical Assistant program

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Clinical Assistant, Dermatology plays a key role in supporting patient care throughout the clinical visit. This includes patient check-in, rooming, scribing during visit, check-out, and follow-up coordination. This position consistently demonstrates and promotes the values of the organization while working closely with physicians, nurse practitioners, and physician assistants under the supervision of the practice manager.

JOB DUTIES AND RESPONSIBILITIES:

• Conducts pre-visit planning by reviewing and if necessary, updating the patient’s medical record with recent test results and correspondence, determining needed services per practice protocol.
• Confers with the provider regarding any incomplete patient tests, consults or other incomplete orders prior to the patient visit.
• Responsible for prepping patients for their examination and escorting them into the exam room. Preparation includes: height, weight and vital signs; update medication list; update allergies in record; update personal, family and social history; inquire about smoking status; obtains the reason for the visit.
• Performs provider documentation of patient information in Electronic Medical Record following entity guidelines in addition to entering provider orders per provider instructions in a complete, thorough, and timely manner.
• Clarifies and corrects any documentation under the direction of the provider and communicates to provider when chart is complete and ready for review and sign off.
• Provides other patient care services as needed/directed: keeps exam rooms clean; maintaining clinical supplies, equipment, and appropriate instrumentation in exam rooms; cleans and autoclaves contaminated instruments.
• Responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.
• As appropriate assists with scheduling outpatient testing, pre-certifying patients for procedures and referral processing, responds to patient communications within practice guidelines, refill medications per practice protocol, provides patients with information relating to their visit (info packets, vaccine advisory sheets, etc).
• Communicates and coordinates with providers or Care Coordinators regarding hospital discharge, ED visits, consulting physicians, community resources, disease management, patient self-management, patient and/or family education on chronic conditions, individualized patient care plan, and follow-up contact with patient as indicated to ensure compliance with recommendations, medications, labs or other testing as well as specialist visits.
• Performs other related duties as assigned to support department and organizational priorities.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart with supplies up to 30 pounds. Occasionally push wheelchair with patient weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.

EDUCATION:

High school diploma or equivalent required.

TRAINING AND EXPERIENCE:

One year of clinical experience OR graduate of Medical Assistant program required. Two years of experience in similar healthcare setting is preferred. Customer service experience is strongly preferred. BLS/CPR: Current or within 60 days of hire; through the American Red Cross or American Heart Association. Where applicable, a 30/60/90 day on-boarding checklist will be completed during the on-boarding process for new or transferred employees to confirm mastery of skills relevant to the service line. This on-boarding checklist will be acknowledged by practice leadership or a provider when appropriate; records will be retained at the practice location.

St. Luke's University Health Network is an Equal Opportunity Employer.