Clinical Assistant - Family (Jonestown, TX)

Lone Star Circle of Care; Baltimore (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Clinical Assistant to support both front and back office clinical functions. This role is vital in ensuring smooth patient interactions, from scheduling appointments to assisting in examinations under professional supervision. You will be instrumental in maintaining patient records and facilitating effective communication regarding treatment procedures. The ideal candidate will have a strong background in customer service, a high school diploma, and a passion for healthcare. This is a fantastic opportunity to join a dedicated team focused on providing quality patient care in a supportive environment.

Qualifications

• High school diploma or GED required with 6 months of administrative experience.
• Basic Life Support certification required; Medical Assistant certification preferred.

Responsibilities

• Provide customer service, manage patient check-in/out, and handle payments.
• Assist with patient examinations and maintain clinical records.

Skills

Customer Service

Data Entry

Conflict Resolution

Vital Signs Recording

Basic Life Support

Medical Terminology

Education

High School Diploma or GED

Medical Assistant Certification

Tools

NextGen

Job description

Overview

The Clinical Assistant plays a dual role in front and back office clinical functions, spending about 50% of their time in each role. They perform clerical duties and assist in patient examinations and treatments under the supervision of licensed medical and nursing staff.

Responsibilities

1. Provide customer service to patients, including greeting, scheduling, confirming appointments, data entry into NextGen, and creating patient files.
2. Facilitate patient check-in and check-out, explain payment options including sliding scale fees, Medicare, Medicaid, and other assistance programs.
3. Collect and post payments, prepare deposits, and follow cash handling procedures.
4. Complete patient intakes, income screenings, and conduct insurance verifications and authorizations.
5. Address patient grievances and provide conflict resolution.
6. Create and maintain confidential patient records and files.
7. Record patient history and vital signs accurately.
8. Prepare examination rooms, sterilize instruments, and manage medical supplies.
9. Assist with patient examinations under licensed staff supervision.
10. Explain treatment procedures to patients as directed.
11. May draw blood samples, prepare specimens, and assist in laboratory tests.
12. Administer medications as ordered by licensed staff.
13. Ensure quality metrics are met as per the Quality Council.
14. Follow standing orders and protocols for treatments.
15. Maintain clinical competencies as defined by the Quality Council.
16. Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Minimum six months of experience in administrative or related roles; healthcare setting experience preferred.
• Current Basic Life Support certification from the American Heart Association required.
• Medical Assistant Certification from recognized organizations preferred, such as:

• CMA - American Association of Medical Assistants (AAMA)
• RMA - American Medical Technologists (AMT)
• CCMA - National Health Career Association (NHA)
• NRCMA - National Association of Health Professionals (NAHP)
• NCMA - National Center for Competency Testing (NCCT)

• Prior professional Medical Assistant experience is a plus.
• Proficiency in Spanish is preferred.