Clinical Applications Trainer (EPIC)

Dell Medical School; Austin (TX); On-site; USD 85,000 - 102,000; Full time

Job summary

Dell Medical School is seeking a Clinical Applications Trainer to develop comprehensive training programs for clinical and non-clinical end users, with a strong emphasis on EHR systems. The role involves classroom, virtual, and in-practice delivery and works with providers, clinic staff, and vendors.

The trainer will assign applications by role, ensure content aligns with workflows, and partner with the Informatics and Operations teams to optimize training and clinical processes in a

Qualifications

• Associate's Degree in Health Informatics, Education, Nursing, or related field with at least 3 year(s) of experience in clinical training, informatics, or healthcare IT.
• Knowledge of data structures and the use of information system applications in the practicing healthcare environment of multi-specialty clinic operations, ambulatory surgery center, research, and higher education.
• Relevant education or experience may be substituted.

Responsibilities

• Develops and maintains training programs tailored to clinical and non-clinical audiences.
• Delivers classroom, virtual, and on-practice training sessions.
• Assigns applications for users based on role and workflow.
• Coordinates training logistics across multiple locations.
• Analyzes training effectiveness and contributes to quality improvements.
• Collaborates with Clinical Applications & Informatics team, project managers, department leaders, and super users.

Skills

Clinical training

Informatics

EHR knowledge

Instructional design

Stakeholder collaboration

Project coordination

Education

Associate's Degree in Health Informatics, Education, Nursing, or related field

Bachelor's Degree in Health Informatics, Instructional Design, Nursing, or related field

Tools

Epic

Job description

$94,000/yearly Posted 2 days ago Full Time Less than 10 applies 5 min average apply

Dell Medical School

AUSTIN, TX 78712

General Notes

The Clinical Applications Trainer delivers comprehensive training programs for clinical and non-clinical end users across all supported clinical applications, with a particular emphasis on electronic health record (EHR) systems. This role is responsible for developing and facilitating training for providers, clinic staff, administrative departments, pillar stakeholders, and vendors in classroom settings, virtually, and in direct clinical practice environments. The Clinical Applications Trainer assigns applications to users and is accountable for achieving deep understanding of the software, workflows, and procedures relevant to each user group. Reporting to the Manager of Clinical Applications and Informatics, this role collaborates closely with clinical informaticists, application analysts, and operational leaders.

Responsibilities

Develops and Maintains Training Programs

• Designs education programs tailored to clinical and non-clinical audiences.
• Creates training materials including manuals, e-learning modules, and quick reference guides.
• Aligns content with clinical workflows and application functionality.
• Updates materials based on system changes and user feedback.
• Ensures training supports standardization and optimization goals.

Delivers Training and Onboarding

• Facilitates classroom, virtual, and in-practice training sessions.
• Provides onboarding training for new hires across departments and roles.
• Offers individual and group training upon request and during onboarding of new clinics or departments.
• Delivers training for software updates and new application features.
• Provides elbow-to-elbow support for clinical staff, non-clinical staff, and physicians.

Assigns Applications and Supports User Proficiency

• Determines appropriate applications for each user based on role and workflow.
• Achieves in-depth understanding of each supported application.
• Guides users through role-specific workflows and procedures.
• Monitors user progress and proficiency.
• Manages training requests, access issues, and user questions.

Coordinates Training Logistics

• Schedules sessions and manages training environments.
• Coordinates logistics for education events across multiple locations.
• Tracks attendance and completion records.
• Ensures availability of necessary equipment and resources.
• Maintains training documentation and supports administrative functions.

Analyzes Training and Workflow Effectiveness

• Reviews organizational activities and data to support planning and process improvement.
• Assess curriculum effectiveness and contributes to quality improvements.
• Provides feedback to supervisors and stakeholders to support proper build and maintenance of training environments.
• Understands organizational policies, workflows, and business operations for ambulatory practices.
• Aligns training with application functionality and clinical workflows.

Consults and Collaborates with Stakeholders

• Collaborates with Clinical Applications & Informatics team, project managers, department leaders, and super users.
• Ensures training content is standardized and aligned with organizational initiatives.
• Leads optimization of clinical workflows through on-site review and in-clinic support.
• Accelerates provider workflows to improve patient satisfaction and clinical quality.
• Supports strategic goals through targeted training and workflow enhancements.

Marginal or Periodic Functions

• Participates in go-live support and floor training during system implementations.
• Assists with testing and rollout of new application features and updates.
• Supports training for external partners and vendors.
• Contributes to change management and communication efforts.
• Participates in professional development and credentialing activities.
• Performs related duties as required.

Required Qualifications

• Requires an Associate's Degree in Health Informatics, Education, Nursing, or related field with at least 3 year(s) of experience in clinical training, informatics, or healthcare IT.
• Knowledge of data structures and the use of information system applications in the practicing healthcare environment of multi-specialty clinic operations, ambulatory surgery center, research, and higher education.
• Relevant education or experience may be substituted.

Preferred Qualifications

• Bachelor's Degree in Health Informatics, Instructional Design, Nursing, or related field with at least 3 year(s) of experience in clinical application training or EHR implementation.
• Experience with Epic or similar clinical systems.

Licenses, Registrations or Certifications

Required:

• None

Preferred:

• Epic Credentialed Trainer certification.
• Certified Professional in Healthcare Information and Management Systems (CPHIMS).
• Project Management Professional (PMP).
• Instructional Design or Adult Learning certification.

Working Conditions

• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

According to Executive Order No. GA-48 of the State of Texas, for all positions that research, work on, or have access to critical infrastructure as defined in Section 117.001(2), Business and Commerce Code, it is required that both candidates for employment and employees have the ability to maintain the security or integrity of the infrastructure.