Clinical Applications Specialist I - Molecular & Clinical Microbiology

Lensa; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in health diagnostics is seeking a Clinical Applications Specialist I to provide phone-based support for molecular and clinical microbiology products. The candidate will be responsible for troubleshooting, training, and managing customer inquiries while ensuring high-quality service. Ideal for those with a biological science background and experience in technical support, this role offers a dynamic environment and an opportunity to contribute to customer satisfaction and revenue generation.

Qualifications

• Minimum 2 years of laboratory and/or medical device industry experience.
• Clinical Microbiology laboratory experience is highly desired.
• Networking or LIS/LIMS experience preferred.

Responsibilities

• Provide product applications and technical support to customers.
• Manage complaint handling and ensure timely resolution.
• Perform on-call duties for 24-hour technical support.

Skills

Customer facing experience

Troubleshooting

Technical support

Education

Associate's degree in a biological science

BS degree in a biological science

Tools

Salesforce

Job description

Clinical Applications Specialist I - Molecular & Clinical Microbiology

Clinical Applications Specialist I - Molecular & Clinical Microbiology

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Lensa is the leading career site for job seekers at every stage of their career. Our client, BioFire Diagnostics, is seeking professionals in Salt Lake City, UT. Apply via Lensa today!

Position Summary & Responsibilities

This is a phone-based support role, where instrument repair and troubleshooting will be conducted remotely or over the phone. The role is based in Salt Lake City and cannot be fully remote for external candidates.

The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment.

• Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
• Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments.
• Perform on-call duties as needed to provide 24-hour technical support to customers.
• Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation.
• Manage product returns when applicable.
• Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products.
• Participate in revenue generation initiatives which include the promotion of value-added projects and services.
• Establish and maintain enterprise resource planning (ERP) certification.
• Meets quality plan standards and all departmental key performance indicators (KPIs).
  
  

Education, Skills, & Experience

• Associate's degree in a biological science with minimum 2 years of laboratory and/or medical device industry experience required.
• BS degree in a biological science preferred.
• Clinical Microbiology laboratory experience highly desired
• Experience with susceptibility testing highly desired
• Experience with reading culture plates, setting up samples and interpretation of growth patterns of organisms of clay media preferred
• Networking or LIS/LIMS experience preferred.
• Customer facing experience preferred.
• Knowledge of bioMérieux products and Salesforce is a plus.
  
  

#biojobs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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