Clinical Applications Specialist, Digital Radiology (Midwest)

Samsung Healthcare USA; Madison (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Samsung HME America is seeking a Clinical Applications Specialist to support the Digital Radiography market in the Midwest/Chicago region. The role provides clinical and technical expertise throughout the sales cycle and post-sale process, collaborating with Sales Representatives, Dealers, and Channel Sales Manager to drive growth and deliver exceptional customer experiences.

The position requires up to 75% travel, including some weekends, and involves coordinating training, on-site support, and

Qualifications

• Clinical and technical expertise in Digital Radiography.
• Ability to train customers and support sales initiatives.
• Willingness to travel up to 75% (including weekends).
• Strong relationship-building with stakeholders.
• Ability to document and report on training activities.

Responsibilities

• Build and maintain relationships across sales, marketing, operations, and key account stakeholders.
• Support Sales and Dealer training initiatives to ensure product knowledge and differentiation.
• Collaborate with Customer Service and Sales teams to meet training requirements.
• Provide management with updates on issues that may impact product sales and support within the channel.
• Collaborate with product management and service teams to share field feedback and improve product performance.
• Deliver clinical presentations and support at scientific meetings and trade shows.
• Capture training photos and videos, respecting hospital guidelines.
• Work with strategic partners to ensure successful integration and support activities.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Maintain site surveys, monthly activity tracking and training documentation.
• Responsible for booking travel and filing expense reports in a timely manner.

Skills

Clinical expertise

Technical expertise

Training delivery

Customer collaboration

Presentation skills

Job description

Clinical Applications Specialist, Digital Radiology (Midwest/Chicago)

Primarily Midwest United States / Chicago IL with occasional travel elsewhere

Travel

This position requires up to 75% travel which may include some weekends

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography.

We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care.

Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

We are seeking a Clinical Applications Specialist to support the Digital Radiography Market. This role provides clinical and technical expertise throughout the sales cycle and post‑sale process, partnering with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver exceptional customer experiences. This position requires a minimum of 75% travel, which may include some weekends.

Customer Service, Sales & Marketing Support

• Build and maintain strong business relationships across sales, marketing, operations, and key account stakeholders to drive consistent clinical performance objectives.
• Support Sales and Dealer training initiatives to ensure high levels of product knowledge and clinical differentiation.
• Collaborate closely with Customer Service and Sales teams to meet client training requirements and support sales initiatives.
• Provide management with timely updates on issues or concerns that may impact product sales and support within the channel.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Deliver clinical presentations and provide support at scientific meetings and trade shows.
• Capture training photos and videos, when possible, in compliance with hospital guidelines.
• Work closely with strategic partners to ensure successful integration and support activities.
• Assist with basic on‑site troubleshooting to resolve service‑related issues quickly.
• Maintaining all site surveys, monthly activity tracking and training documentation.
• Responsible for booking travel and filing expense reports in a timely manner.

Conduct & Personal Development

• Maintain current knowledge in relevant clinical and technical fields.
• Complete all required training courses and maintain all required certifications.
• Follow all company policies regarding travel, expenses, and equipment handling.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

• Willingness to travel internationally, overnight, and on weekends with 75% travel required
• background and drug testing (pre‑and post‑employment) is required
• Must be able to sit and/or drive for long periods of time when travelling.

• Medical (Blue Benefit Administrators): 5 PPO Plans ( with up to 95% employer contribution )
• ~ Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution )
• ~ Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• ~401k Retirement (Fidelity): 100% company match up to 5%
• ~ Tax Deferred Health Care Savings Programs
• ~ Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• ~ Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process.