Clinical Applications Specialist, Digital Radiology (AZ/CA/NV)

Samsung HME America Inc, dba NeuroLogica Corp.; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability & Life insurance

401k match

Health Savings Plan

Tuition reimbursement

Paid time off

Job summary

Samsung HME America is seeking a Clinical Applications Specialist to support the Digital Radiography market across AZ/CA/NV with up to 75% travel, including potential weekends. The role provides clinical and technical expertise throughout the sales cycle and post-sale process, collaborating with Sales Representatives, Dealers, and Channel Sales Manager to drive growth and exceptional customer experiences.

You will present clinically, train customers, and coordinate with product management and

Qualifications

• Experience in clinical education or lead technologist/QA/QC preferred (1+ years).
• Ability to travel up to 75% including weekends.
• Proficient with Excel, Word, PowerPoint, Outlook, Internet Explorer and Google Chrome.
• Excellent communication across teams and stakeholders.
• Must comply with hospital credentialing requirements.

Responsibilities

• Build and maintain strong relationships across sales, marketing, operations, and key account stakeholders.
• Support training initiatives to ensure high product knowledge and clinical differentiation.
• Collaborate with Customer Service and Sales to meet client training needs.
• Provide management with timely updates on issues that may impact product sales.
• Collaborate with product management and service teams to share field feedback and improve product performance.
• Deliver clinical presentations and support at scientific meetings and trade shows.
• Capture training photos/videos in line with hospital guidelines.
• Work with strategic partners to ensure successful integration and support activities.
• Assist with on-site troubleshooting to resolve service-related issues.

Skills

Computer & Analytic Skills

Medical terminology knowledge

Cross-team communication

Technology proficiency

Tools

Excel

Word

PowerPoint

Outlook

Google Chrome

Internet Explorer

Job description

Clinical Applications Specialist, Digital Radiology (AZ/CA/NV)

Primarily Western United States - AZ/CA/NV with occasional travel elsewhere

Travel:

This position requires up to 75% travel which may include some weekends

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

We are seeking a Clinical Applications Specialist to support the Digital Radiography Market. This role provides clinical and technical expertise throughout the sales cycle and post-sale process, partnering with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver exceptional customer experiences. This position requires a minimum of 75% travel, which may include some weekends.

Customer Service, Sales & Marketing Support

• Build and maintain strong business relationships across sales, marketing, operations, and key account stakeholders to drive consistent clinical performance objectives.
• Support Sales and Dealer training initiatives to ensure high levels of product knowledge and clinical differentiation.
• Collaborate closely with Customer Service and Sales teams to meet client training requirements and support sales initiatives.
• Provide management with timely updates on issues or concerns that may impact product sales and support within the channel.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Deliver clinical presentations and provide support at scientific meetings and trade shows.
• Capture training photos and videos, when possible, in compliance with hospital guidelines.
• Work closely with strategic partners to ensure successful integration and support activities.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Maintaining all site surveys, monthly activity tracking and training documentation.
• Responsible for booking travel and filing expense reports in a timely manner.

Conduct & Personal Development

• Maintain current knowledge in relevant clinical and technical fields.
• Complete all required training courses and maintain all required certifications.
• Follow all company policies regarding travel, expenses, and equipment handling.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• 1+ years of experience in clinical education/lead technologist/QA/QC tech preferred.
• Trauma or surgery experience a plus.
• Must be able to be compliant with hospital credentialing requirements.
• Ability to travel on short notice and stay overnight as needed.
• Computer & Analytic Skills
• Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome
• Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders.
• Dependable, punctual, and committed to meeting deadlines and performance goals.

Travel Requirements

Willingness to travel internationally, overnight, and on weekends with 75% travel required

background and drug testing (pre‑and post‑employment) is required

Must be able to sit and/or drive for long periods of time when travelling.

Medical (Blue Benefit Administrators): 5 PPO Plans ( with up to 95% employer contribution )

Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution )

Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid

401k Retirement (Fidelity): 100% company match up to 5%

Tax Deferred Health Care Savings Programs

Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft

Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process.