Clinical Applications Associate - LIS/Pathology

Baylor College of Medicine; Houston (TX); On-site; USD 79,000 - 85,000; Full time

Job summary

Baylor College of Medicine in Houston, TX is seeking a Clinical Applications Associate to design, build, test and implement the Pathology LIS and PACS systems. The role includes analytical, educational and system support for laboratory modules and interfaces, with hybrid work arrangement and on-site onboarding.

Responsibilities cover LIS support, troubleshooting, documentation, end-user training, and participation in testing, upgrades and deployment of clinical software, ensuring reliable

Qualifications

• Bachelor's degree required; four years of relevant experience may substitute for degree requirement.
• Two years of relevant IT experience required.
• MT(ASCP) or MLS(ASCP) credentials preferred.

Responsibilities

• Supports LIS and digital pathology workflows through issue identification and resolution.
• Assists with maintaining pathology application functionality and workflow continuity.
• Supports case accessioning, digital imaging, and laboratory application workflows.
• Monitors and resolves issues related to pathology system queues, logs, and data processing.
• Provides day-to-day support for laboratory and clinical information systems.
• Investigates and resolves application issues to maintain operational efficiency.
• Supports user access, application configuration, and incident resolution.
• Assists with troubleshooting interfaces, system errors, and workflow disruptions.
• Performs routine application support activities to ensure system reliability.

Skills

Verbal communication

Written communication

Teamwork

Time management

Problem solving

Microsoft 365

Epic EHR

Education

Bachelor's degree in Medical Technology

MT(ASCP) or MLS(ASCP)

Tools

Epic EHR

Sectra PACS

VitalAxis LIS

HL7

Job description

Clinical Applications Associate - LIS/Pathology Division: Information Technology Work Arrangement: Hybrid Location: Houston, TX Salary Range: $79,092 - $85,000 FLSA Status: Exempt Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary

Provides application system design, building, testing and implementation of the Pathology LIS, PACS system and other critical applications. This includes analytical, educational and system support for laboratory modules, upgrades, interfaces, case types and enhancements. This position requires a comprehensive knowledge of the Clinical and Pathologic Laboratories technical operations and their dynamic integration with information technology systems.

Work Arrangement: Hybrid (On-site during onboarding) - This role is structured as a hybrid position. To ensure full support, close collaboration, and a smooth ramp-up, the role begins 100% on-site during the initial training and onboarding period. Transition to our standard hybrid schedule occurs organically as you get acclimated, master core systems, and demonstrate independent proficiency in day-to-day operations.

Schedule & Availability: Standard business hours with participation in an after-hours and weekend on-call rotation to ensure continuous support for laboratory workflows.

Job Duties

Pathology/LIS-Specific

• Supports LIS and digital pathology workflows through issue identification and resolution.
• Assists with maintaining pathology application functionality and workflow continuity.
• Supports case accessioning, digital imaging, and laboratory application workflows.
• Monitors and resolves issues related to pathology system queues, logs, and data processing.

Core Support

• Supports clinical applications by troubleshooting issues and assisting end users.
• Provides day-to-day support for laboratory and clinical information systems.
• Investigates and resolves application issues to maintain operational efficiency.
• Assists with the maintenance and support of clinical and laboratory software systems.

Troubleshooting & Operations

• Monitors application workflows and resolves system-related issues.
• Supports user access, application configuration, and incident resolution.
• Assists with troubleshooting interfaces, system errors, and workflow disruptions.
• Performs routine application support activities to ensure system reliability.

Testing & Upgrades

• Participates in application testing, upgrades, and implementation activities.
• Assists with validating system changes and documenting test results.
• Supports software deployments and post-implementation troubleshooting.

Users & Documentation

• Provides end-user training and support for clinical applications.
• Creates and maintains application documentation and support materials.
• Works with clinical and technical teams to resolve application‑related concerns.
• Performs other job‑related duties as assigned.

Minimum Qualifications

• Bachelor's degree. Four years of relevant experience may substitute for degree requirement.
• Two years of relevant experience.

Preferred Qualifications and Skills

• Bachelor's degree in Medical Technology, Histo Technology, Cyto Technology or Computer Science.
• At least 2 years of IT experience with at least 1 year of experience working with a LIS.
• MT(ASCP) or MLS(ASCP).
• Expert knowledge of the Laboratory Department and LIS information flow.
• Working knowledge of various aspects of Lab operations and specialties such as Microbiology, Pathology, etc.
• Familiarity with Epic EHR, Sectra PACs, and VitalAxis LIS a plus.
• Working Knowledge of HL7 and Lab Device Interfaces.
• Proficiency with the Microsoft 365 suite.
• Exceptional verbal and written communications skills.
• Ability to work effectively both independently and as part of a team.
• Ability to manage and prioritize multiple tasks.
• Excellent problem solving skills.

Work Authorization Requirement:

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Requisition ID: 26246

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.