Clinical Applications Analyst I (Epic Dorothy & Epic Comfort Care Certifications Required)

Wregional; Fayetteville (AR); Remote; USD 55,000 - 75,000; Full time

Job summary

An established industry player is seeking a Clinical Applications Analyst I to join their dedicated team. In this role, you will be responsible for troubleshooting, maintaining, and testing clinical applications, ensuring high-quality healthcare solutions. Collaborating with business stakeholders and internal teams, you will implement new technologies and resolve issues effectively. This position offers a unique opportunity to contribute to the health of communities while working in a supportive environment. If you are passionate about improving healthcare through technology, this is the perfect opportunity for you.

Qualifications

• Two years of clinical applications experience preferred.
• Epic Dorothy and Comfort Care Certifications required.

Responsibilities

• Troubleshoot and maintain clinical applications.
• Participate in testing and ensure system quality.
• Monitor help desk software for ticket resolution.

Skills

Clinical Applications Support

Troubleshooting

System Testing

Documentation

Customer Service

Education

High School Diploma or GED

Clinical License

Epic Certifications

Tools

Help Desk Software

Job description

Job Details

Job Location: Washington Regional Med. Ctr. - Fayetteville, AR

Position Type: Full Time

Education Level: Certification in related field

Salary Range: Undisclosed

Job Shift: Day

Job Category: Information Services

Description

Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The Clinical Applications Analyst Ireports to the Assistant Manager, Clinical Applications. This position is responsible for troubleshooting, maintenance, build, and testing of clinical applications and associated solutions.

Essential Position Responsibilities

• Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues
• Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible

• Assist with the application design and implementation of enterprise-wide clinical systems
• Participate in customization, database building, testing, and troubleshooting of system functionality
• Ensure adequate documentation of system configuration and test results
• Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships
• Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues
• Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
• Ensure the safeguarding of protected health information
• Maintain communication through various resources and tools
• Monitor help desk software for new tickets and update and provide resolution for existing tickets
• Assist incoming customer calls and initiates new tickets as needed.
• Prepare and update project lists and timelines
• Perform proactive system monitoring for performance, response, and patches
• Actively seek opportunities to improve processes and systems
• Adhere to all information services policies, procedures and governance processes
• Participate in incident response and downtime procedures.

Qualifications

• Education: High school diploma or GED, required. Clinical license, preferred.
• Licensure and Certifications:Epic Dorothy Certification and Epic Comfort Care Certification required.

• Experience: Two years of clinical applications experience as an advanced user or support analyst, preferred.

Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed.

Qualifications