Clinical Applications Analyst

Vivent Health; Madison (WI); On-site; USD 54,000 - 66,000; Full time

Job summary

A healthcare nonprofit organization is looking for an Application Support Specialist to provide Tier 1 and Tier 2 support for Epic systems. This role requires three to five years of Epic experience and proficiency in Epic build processes. Strong communication skills and problem-solving abilities are essential for collaborating across teams. The position offers a starting salary of $60,000 annually and the opportunity to make a meaningful impact in clinical efficiency and patient outcomes within a mission-driven environment.

Qualifications

• Three to five years of hands-on Epic experience.
• Experience with Provide Enterprise (PE) is preferred.
• Detail-oriented, organized, and skilled at problem solving.

Responsibilities

• Provide Tier 1 and Tier 2 application support for Epic and Provide Enterprise end users.
• Assist with Epic and PE system implementations.
• Perform Epic build, customization, and ongoing maintenance.

Skills

Epic Certification or proficiency

Epic build experience

Understanding of HL7 interfaces

Strong communication skills

Detail-oriented and organized

Education

Degree in Healthcare Informatics, HIM, IT, Computer Science, or related

Job description

Location: Austin, TX; Madison, WI; Metro Detroit, MI

What You Will Do

• Provide Tier 1 and Tier 2 application support for Epic and Provide Enterprise (PE) end users.
• Assist with Epic and PE system implementations to ensure smooth adoption.
• Perform Epic build, customization, configuration, and ongoing maintenance.
• Translate clinical and operational needs into effective system build solutions.
• Conduct unit and integrated testing for new builds, upgrades, and optimization projects.
• Evaluate clinical workflows and identify opportunities for improvement.
• Implement workflow enhancements using Epic tools and configuration options.
• Develop training materials and provide training to end users.
• Support system integrity through data validation and quality checks.
• Maintain compliance with HIPAA and organizational security standards.
• Generate system‑driven operational reports as part of application support.

What You Bring

Required:

• Epic Certification or documented Epic proficiency in one or more clinical or operational applications.
• Three to five years of hands‑on Epic experience with strong Epic Builder capability.
• Experience supporting Epic workflows, build, configuration, and troubleshooting.
• Understanding of HL7 interfaces and general clinical system operations.
• Strong communication skills for working with clinical and administrative stakeholders.
• Detail‑oriented, organized, and skilled at problem solving.
• Ability to manage multiple tasks and support various teams as needed.

Preferred:

• Experience with Provide Enterprise (PE).
• Degree in Healthcare Informatics, HIM, IT, Computer Science, or related field, or equivalent experience.
• Experience in a nonprofit or HIV‑focused healthcare environment.

Soft Skills That Support Success

• Service‑oriented approach focused on supporting patient care.
• Strong communication abilities for translating technical information into user‑friendly language.
• Flexible and adaptable with a commitment to continuous learning.
• Highly organized with the ability to manage competing priorities.

Why You Will Love Working With Us

You will join a mission‑driven organization that values your expertise and impact. Your work will directly influence clinical efficiency, caregiver satisfaction, and patient outcomes. You will be part of a collaborative environment where your ideas are valued and your contributions create meaningful change.

Statement of Inclusion

Vivent Health is an equal‑opportunity employer committed to fostering diversity, equity, inclusion, and belonging. We actively encourage qualified candidates from all backgrounds, including those involved in the HIV community, to apply.

Pay and Benefits

Starting at $60,000 / annually (depending on experience). Final salary determined by market data, internal equity, and candidate qualifications. Employment may qualify you for federal student loan forgiveness programs as an eligible 501(c)(3) organization.

Equal Opportunity Employer. Applicant rights are protected by federal employment laws. For further information, review the Department of Labor’s "Know Your Rights" notice.