Clinical Application Support Specialist II- RO

GE HEALTHCARE; United States; Hybrid; USD 70,000 - 106,000; Full time

Job summary

GE Healthcare is seeking a Clinical Application Support Specialist focused on delivering exceptional customer service to healthcare organizations using MIM Software. The ideal candidate has a background in radiation oncology and will provide support and training to ensure optimal use of specialized software. This role offers a hybrid work environment and an attractive benefits package including generous leave policies, a 401(k) retirement plan, and opportunities for professional growth.

Benefits

Permissive time off

401(k) with up to a 4% match

Tuition reimbursement programs

Free snacks and beverages at the office

24-hour access to an in-office fitness center

Qualifications

• 3+ years of clinical or medical experience required.
• Background in radiation therapy, dosimetry, or support for radiation oncology preferred.
• Empathetic mindset to actively listen and anticipate customer needs.

Responsibilities

• Provide tailored support and training to customers in radiation oncology.
• Use remote technologies to diagnose and resolve customer issues.
• Collaborate with cross-functional teams to improve customer experience.

Skills

Strong written and verbal communication

Organizational skills

Time management skills

Analytical skills

Critical thinking skills

Education

BS RT (T) or CMD Certification

Job description

Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM to give patients more precise, personalized care.

https://www.mimsoftware.com/

As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training.

The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Radiation Oncology experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.
https://www.mimsoftware.com/

Job Description

What You’ll Do:

• Learn specialized industry-specific software and apply this knowledge to support MIM customers

• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support

• Facilitate training sessions for team members, along with cross-functional teams

• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.

• Ensure customer satisfaction for every step of the customer’s support journey

• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise

• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience

• Contribute to departmental operational improvement initiatives

What You’ll Need:

• A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred

• 3 + years of clinical or medical experience

• BS RT (T) or CMD Certification preferred but not required

• Strong written and verbal communication, organizational, and time management skills

• Ability to actively listen and anticipate customer needs with an empathetic mindset

• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues

• Ability to work with a flexible schedule

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office
• Permissive time off
• A 401(k) with up to a 4% match
• Tuition reimbursement programs
• Relaxed office setting where jeans are the norm
• Free snacks and beverages at the office
• 24-hour access to an in-office fitness center

For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Nonobstant le fait que GE HealthCare ne requiert actuellement pas des salariés américains (USA) qu'ils soient vaccinés contre la COVID-19, certains clients de GE HealthCare appliquent des règles de vaccination qui pourraient toucher certains salariés de GE HealthCare.

Aide à la relocalisation fournie: Non

Application Deadline: September 01, 2025