Clinical Application Specialist I

ZEISS Group; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join ZEISS Group as a Clinical Applications Specialist to provide essential training to technicians and doctors on the operation of innovative medical instruments. You'll oversee on-site training, perform installations, and serve as a liaison for technical inquiries, all while working independently in a dynamic environment. Ideal candidates will have experience in the diagnostic ophthalmic industry, excellent communication skills, and the ability to adapt quickly while maintaining professionalism.

Benefits

Medical

Vision

Dental

401k Matching

Vacation and sick pay

Employee Assistance Programs

Qualifications

• 3-5 years of experience in an ophthalmology clinic or comparable setting.
• Ability to work independently with minimal supervision.
• Valid driver's license required.

Responsibilities

• Manage on-site trainings in a designated territory.
• Install equipment in medical offices.
• Communicate regularly with CAS and other team members.

Skills

Excellent communication skills

Knowledge of diagnostic ophthalmic industry

Basic computer skills

Tools

Microsoft Office

Job description

About Us:
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in BLANK area and will cover PA and OH.

What’s the role?
As a Clinical Applications Specialist (CAS), you get to work with an astonishing team that plays a vital role in training technicians and/or doctors on instrument operation.

The Clinical Applications Specialist (CAS), with close supervision, must be able to assemble Carl Zeiss instruments, attach their peripheral devices, perform basic equipment troubleshooting, train technicians and/or doctors on instrument operation, and communicate basic equipment maintenance procedures in a professional manner.

Sound Interesting?
Here’s what you’ll do

• Manage on-site trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.

• Install equipment in medical offices, including removal from containers and performing full installation

• Represent ZEISS in a professional and courteous manner.

• Initiate data transfer from old to new equipment.

• Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of “border” customers.

• Serve as the customer’s liaison to Zeiss on administrative and technical/clinical issues. Request assistance as needed.

• Communicate in a timely fashion with fellow CAS team members, CAS managers, Sales Managers & Field Service Engineers and other in house colleagues. Begin developing a working, strong team relationship that enhances customer care.

• Begin process of learning to identify & communicate sales leads.

• Use most efficient technology tools provided to perform necessary administrative tasks. Ensure timeliness and accurate completion of administrative requirements. This includes but is not limited to expense reports, CPOs, CRM & Product Training Checklists.

• Maintain & continually update knowledge on all appropriate Carl Zeiss products.

• Adhere to “CAS Responsibility” guidelines and procedures

• Demonstrate flexibility in adapting to territory realignment..

• Other duties may include, but are not limited to setup and instruction on Zeiss equipment at Convention and/or Seminars, and other management assigned projects.

• Maintain currency of, and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law.

Do you qualify?

· Industry standard credentialing, preferred but not required.

· Possess knowledge of the diagnostic ophthalmic industry.

· At least three to five (3-5) years of experience in an ophthalmology clinic setting or in the diagnostic ophthalmology industry or comparable experience.

· Knowledge of visual fields, lensometry, refractometry, and biometry and/or fundus photography. Knowledge of laser scanning technology, fluorescein angiography, and/or OR experience is helpful but not mandatory.

· Excellent communications skills (written & verbal) and the ability to work with customers in challenging situations is required.

· Apply knowledge of the diagnostic ophthalmic industry to conduct tailored training for doctors and staff in operation and clinical applications.

· Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.

· Basic skills in computers & accompanying software. (Microsoft Office—Word, Excel)

· Ability to travel overnight and work occasional weekends.

· Well organized and capable of working independently with minimal supervision.

· Requires valid driver’s license.

We have amazing benefits to support you as an employee at ZEISS!
• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).