Clinical Application Analyst, Revenue Cycle / Scheduling- AZ / IL

InsideHigherEd; Glendale (AZ); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Clinical Application Analyst to enhance clinic operations and user experiences through effective software application support. This role involves collaborating with Clinical Specialists to implement solutions that streamline revenue and scheduling activities. Candidates should possess a Bachelor's degree in IT or healthcare, along with strong technical and communication skills. Join a diverse and inclusive environment that values teamwork and innovation while offering a range of benefits including health insurance and tuition reimbursement.

Benefits

Health insurance

Retirement plans

Tuition reimbursement

Wellness facilities

Qualifications

• 1-3 years of experience with Practice Management and EHR software.
• Strong interpersonal skills and ability to support end users.

Responsibilities

• Assist with building application modules and provide user support for Epic applications.
• Troubleshoot issues within applications and document solutions.

Skills

Technical skills

Teamwork

Communication

Project management

Problem solving

Education

Bachelor’s Degree in IT or healthcare-related field

Tools

MS Office (Word, Excel, Outlook)

EHR/PM applications

Job description

Summary

The Clinical Application Analyst, Revenue Cycle / Scheduling reports to the Clinical Application Manager, Revenue Cycle / Scheduling, and is responsible for supporting Clinical Specialists with, implementing, and coordinating the production of clinic software applications, including Epic. The role provides support to faculty and students who need assistance with accessing and utilizing clinic applications. Incumbents will assist with developing, building, and implementing solutions to support clinical, revenue, and registration/scheduling activities.

Essential Responsibilities

1. Assist with building out application modules, creating test scripts, executing tests, and working with end users during testing.
2. Provide user support for Epic applications, including ancillary applications that integrate with Epic in the clinic setting.
3. Support Clinical Specialists in building and implementing solutions to meet clinical, revenue, and registration/scheduling requirements, streamlining clinic operations and enhancing user and patient experiences.
4. Leverage knowledge of Epic and other clinic applications to assist faculty and staff in utilizing these applications effectively.
5. Under the guidance of the Clinical Application Manager, assist end users with process and workflow improvements to enhance efficiency in patient care, revenue, registration/scheduling, and operations.
6. Communicate with end users to identify report requirements and ensure that delivered reports/data meet clinic quality standards.
7. Add new users and deactivate users upon termination, including staff, faculty, and students, in production and simulation environments.
8. Troubleshoot issues within applications, modules, and dependencies, and document solutions for future reference.
9. Perform other duties as assigned.

Certification Requirements

The Clinical Application Analyst must attend Epic training and complete the respective Epic certification in one of the following areas within 4-6 months of starting: Welcome & MyChart, Eligibility & Referrals, Benefits, Reimbursement, Charge Routing, Claims & Remittance. Cross-training in additional Epic platforms may be required after initial certification. Certifications require either in-person or virtual training through Epic Systems, including project submission and passing an exam. Certification is a condition of employment.

Qualifications

Successful candidates must perform each essential duty satisfactorily. Requirements include: technical skills, teamwork, excellent communication, creativity, project management, and organizational skills. Must work in a safe manner and maintain regular attendance. Reasonable accommodations may be made for disabilities.

• Technical skills: continuous learning, accuracy, thoroughness.
• Teamwork: contribute positively to team spirit.
• Communication: excellent oral and written skills, task prioritization.
• Innovation: develop creative and innovative solutions.
• Project management and organizational skills.

Other Qualifications

• Adaptability and flexibility to changing needs.
• Critical thinking: analyze ideas from multiple angles.
• Dependability: ownership of work, accuracy, efficiency, timeliness.
• Initiative: proactive in task recognition and assistance.
• Active listening skills to ensure clear communication.
• Problem solving: logical analysis and resolution of issues.

Education and Experience

Bachelor’s Degree in IT or healthcare-related field preferred. 1-3 years of experience with Practice Management and EHR software or 3-5 years of IT desktop support. Experience with revenue cycle management or billing is desirable. Knowledge of HIPAA and regulatory standards from an IS perspective is required. Strong interpersonal skills and ability to support end users are essential. Experience with software/hardware troubleshooting is a plus. Ability to work independently and as part of a team is important.

Computer Skills

Proficiency in MS Office (Word, Excel, Outlook) and experience with EHR/PM applications are required. Willingness to learn new systems.

Physical Demands

Must occasionally reach, stoop, kneel, crouch, crawl, and lift up to ten pounds. Frequently stand, walk, sit, use hands, talk, and hear. Specific vision abilities include close vision.

Work Environment

Moderate noise level, occasional exposure to moving mechanical parts and radiation. Reasonable accommodations available for disabilities.

Midwestern University is a private, non-profit organization offering health sciences education across two campuses. We support a diverse community of students, faculty, and staff, and promote a respectful, service-oriented learning environment. Our benefits include health insurance, retirement plans, tuition reimbursement, wellness facilities, and more. We are an Equal Opportunity employer, committed to diversity and inclusion, and comply with all applicable laws and regulations.