Clinical Appeals Reviewer- Utilization Management

The MetroHealth System; Cleveland (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

The MetroHealth System is seeking a Clinical Appeals Reviewer in Utilization Management. This on-site role supports insurance coverage decisions by reviewing medical necessity and medical records to determine appropriateness of requested treatments for MetroHealth System patients.

Ideal candidates hold an Ohio RN license, have 5+ years of clinical experience, and are skilled in evidence-based utilization management and payer denials processes.

Qualifications

• Bachelor’s degree in nursing is required.
• RN license in the state of Ohio is required.
• Minimum of 5 years of clinical experience.
• Knowledge of medical necessity criteria for inpatient admission and observation placement.
• Knowledge of denials based on lack of medical necessity or severity of illness criteria.
• Familiarity with utilization management processes and managed care reimbursement.

Responsibilities

• Advocate for patients and ensure appropriate/necessary services are covered by insurance.
• Review clinical criteria to support patient care inquiries for treatments, procedures, and therapies.
• Analyze medical records, review policies, and consult with providers to gather information for the appeal process.
• Educate providers about evidence-based and cost-effective alternatives.
• Uphold MetroHealth's mission, vision, values, and customer service standards.

Skills

Interpersonal communication

Critical thinking

Negotiation skills

Analytical

Data management

PC skills

Education

Bachelor’s degree in nursing.

Job description

Clinical Appeals Reviewer- Utilization Management (Job ID: 39106)

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 7a-330p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Advocates for the patient and ensures that appropriate and necessary healthcare services are covered by insurance. Reviews clinical criteria to support patient care inquiries regarding the appropriateness of requested treatments, procedures, and therapies for patients of The MetroHealth System (MHS). Analyzes medical records, reviews insurance policies, and consults with healthcare providers to gather the necessary information required for the appeal process when appropriate. Participates in on-going efforts to identify and educate providers regarding evidence-based and cost-effective alternatives for care delivery. Upholds the mission, vision, values and customer service standards of the MHS.

Qualifications:

• Bachelor’s degree in nursing.


• Current Registered Nurse License State of Ohio.


• Minimum of 5 years clinical experience.


• Knowledge and experience with medical necessity criteria for inpatient admission and observation placement.


• Knowledge and experience of denials based on the absence of documented medical necessity or failure to meet severity of illness and intensity of service criteria.


• Knowledge of internal criteria set and Milliman Health Management Guidelines.


• Current working knowledge of, utilization management, case-management, performance improvement, and managed care reimbursement.


• Excellent interpersonal communication, critical thinking and negotiation skills.


• Strong analytical, data management, and PC skills.


• Ability to work independently and as a member of an interdisciplinary team.


• Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.


• Preferred: 3 years of experience with a Utilization Management focus.


• Working knowledge of current utilization management, revenue cycle, performance improvement, and / or managed care reimbursement practices.


• Physical Demands: May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing.


• Ability to communicate in face-to-face, phone, email, and other communications.


• Ability to read job-related documents.


• Ability to use computer.

Salary:

Negotiable

Employment Type:

Employee

Post Date: 09/14/2026