CLINICAL ANALYST - LEVEL 2

Liberty Healthcare Management; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Liberty Healthcare Management in Wilmington, NC seeks a Clinical Analyst - Level 2. This full-time, daytime role focuses on clinical software support, training, and process improvement for Liberty’s care teams.

The analyst develops manuals, troubleshoots Oasis/HIS issues, and coordinates training across locations, including new acquisitions. Strong nursing background and travel readiness are required.

Qualifications

• Nursing degree (Associate or higher) with 3–5 years clinical experience, preferably in home health or skilled nursing.
• Strong verbal and written communications skills.
• Excellent analytical and customer service skills.
• Proficient with clinical software and data systems.
• Knowledge of reimbursement guidelines and regulatory requirements.
• Willingness to travel to branch offices and participate in on-call rotation.

Responsibilities

• Creates reference and training manuals for clinical software.
• Develops and optimizes clinical workflows and procedures.
• Diagnoses software issues and collaborates with vendors for resolutions.
• Provides clinical staff with responses to questions via email/phone.
• Trains staff across Liberty locations on clinical software usage.
• Manages software setup projects and staff education for acquisitions.
• Coordinates clinical software training for physicians and nurses.
• Reviews utilization and reports to management for decision making.

Skills

Verbal communication

Written communication

Analytical problem solving

Customer service

Computer skills

Clinical software knowledge

On-call readiness

Education

Nursing degree (ADN or higher)

Tools

OASIS

HIS

Job description

CLINICAL ANALYST - LEVEL 2

Liberty Healthcare Management Wilmington, North Carolina, United States

About this position

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We are currently seeking an experienced:

CLINICAL ANALYST - LEVEL 2

Full Time, Days

Job Summary

• Creates reference and training manuals for clinical based software.
• Develops and assists others in developing work processes and all other functions.
• Ability to work independently and exercise discretion in a fast-paced environment.
• Determines root cause of software issues and consults with resources to identify resolutions.
• Provides assistance to skilled clinicians regarding clinical questions.
• Provides e-mail and telephone responses to questions from locations, and corporate offices.
• Interfaces with software vendors to resolve/troubleshoot clinical based software issues.
• Provides in-services and training in all Liberty locations.
• Creates processes and procedures.
• Reviews processes and procedures and recommends revisions to management.
• Independently manages projects related to the software set up and education of staff of new acquisitions
• Coordinates clinical based software training for staff and other Medical Professionals (Physicians/Nurse Practitioners)
• Schedules classes, assigns and distributes clinical based software devices
• Reviews utilization of clinical based software devices
• Interprets workforce practices and data and provides thoughtful solutions to issues.
• Facilitates review, understanding of, and appropriate distribution of user manuals.
• Maintains and Submits HIS files to state database.
• Provides management with expert advice related to OASIS and HIS assessments and database that is required for financial and regulatory decision-making.
• Monitors/interprets Oasis Error reports/Validation reports.
• Schedules/attends meeting and offers advice to management.
• Troubleshoots software issues and works with vendors towards a resolution, if resolution requires enhancements or configuration changes, facilitates such with management.
• Analyzes effectiveness of existing and recommended work processes and formulates practices for improvement.
• Involved in long and short-term planning to meet the company’s business objectives.
• Responsible for assigning tasks to manage completion of projects.

Job Requirements

• Nursing Degree (Associate Degree or Higher); 3-5 years of clinical experience (preferably in a Home Health or Skilled Nursing environment), or equivalent combination of education and experience.
• Effective verbal and written communications skills
• Strong analytical problem-solving skills and excellent customer service skills.
• Strong computer skills/aptitude.
• Demonstrated knowledge of clinical based point of care software.
• Excellent communication skills (written and verbal).
• Thorough knowledge of reimbursement guidelines.
• Continued education requirements (16 hours annually) for nurses.
• Frequent travel to branch offices.Must be available for on-call rotation duty.

Background checks/drug-free workplace.

EOE.