Clinical Admissions Manager

Charlie Health; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a passionate leader to join their mission of transforming mental health care. This role is pivotal in managing admissions for at-risk youth, providing essential support and guidance to clients and their families. You will lead a dedicated team, ensuring every individual receives compassionate care while navigating the complexities of mental health treatment. With a commitment to making a meaningful impact, you will help shape policies and procedures that enhance client experiences. If you are driven by purpose and eager to contribute to a vital cause, this opportunity is perfect for you.

Benefits

Comprehensive benefits

Flexible work hours

Remote work options

Professional development opportunities

Qualifications

• 2+ years of supervisory experience in behavioral health admissions required.
• Independent mental health licensure is required for all disciplines.

Responsibilities

• Manage a team of Admissions Assessment Therapists and oversee client intake.
• Conduct monthly chart audits for compliance and quality assurance.

Skills

Behavioral health admissions supervisory experience

Project management skills

Communication skills

Ability to build rapport

Crisis intervention skills

Education

Master's degree in mental health or related field

Tools

Salesforce

Gmail

Slack

Dropbox

Zoom

Office

Electronic medical record systems

Job description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About The Role

We are a startup with a big vision. Your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admissions for thousands of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s Admissions Team. This position is highly interactive and serves as a critical part of aiding our patients as the team will be completing biopsychosocial assessments.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators
• Leads supervision, promoting growth and development including, but not limited to:
• Performance reviews
• Weekly one-on-one check-ins
• Team meetings
• Hiring, training, coaching, and development
• Developing growth plans
• Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming
• Complete monthly chart audits to ensure compliance and quality assurance
• Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process
• Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures
• Handles instances of escalation, provides service recovery, and determines the best course of action
• Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete HIPAA-compliant virtual biopsychosocial assessments for adolescents and young adults with various mental health concerns
• Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment
• Construct provisional mental health diagnoses utilizing DSM-V criteria
• Document client information in accordance with regulatory standards using electronic medical record
• Assign treatment team members and group schedules while informing staff of new admissions
• Goal-oriented and motivated by increasing access and removing barriers to mental health care
• Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

Requirements

• 2+ years of behavioral health admissions supervisory/management experience required
• Masters degree in mental health or a related field required
• Independent mental health licensure is required (all disciplines welcome)
• Salesforce experience preferred, familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, Office, EMR
• Experience working with teens and young adults preferred
• Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment
• Ability to energize, motivate, communicate, and build rapport at all levels within an organization
• High proficiency in navigating electronic medical record systems
• Work authorized in the United States and native or bilingual English proficiency
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services

Hours

• Monday-Friday 9a-6p MT, however this is a salaried role.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

This role is not presently available in Illinois. #LI-Remote

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
• Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment: Act with urgency & don’t give up.
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.