Clinical Administrator (Part-Time) Remote, United States

Charlie Health, Inc.; Northern (KY); Hybrid; USD 11,000 - 16,000; Part time

Job summary

Charlie Health, Inc. is seeking a part-time Scheduling & Operations Support to assist our clinical team with scheduling, data collection, and tech issue resolution. You will help maintain efficiency and ensure clients receive timely care from virtual sessions.

The role requires 10 hours per week minimum, availability in MT time windows, and English proficiency. Remote work setup with cloud tools is essential for success in our virtual care model.

Qualifications

• Availability for a W2 part-time role with a minimum of 10 hours per week.
• Must be available in the stated time windows and work remotely.
• Native or bilingual English proficiency and access to reliable tech.

Responsibilities

• Open groups and ensure technical setup for day's clients.
• Virtual interaction with clients and welcome to groups.
• Facilitate client and group facilitator virtual entry during sessions.
• Monitor attendance and contact absent clients.
• Publish attendance for all days and times.
• Communicate absences or tech/clinical concerns with teams and families.
• Send calendar invites and max reminders for sessions.
• Track alumni or family groups as needed.
• Other duties as assigned.

Skills

Attention to detail

Independent work

Strong communication

Schedule coordination

Tools

Slack

Dropbox

Gmail

Zoom

Google Drive

EMR

Job description

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life‑saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health is looking for a dynamic individual to support our clinical team with scheduling & attendance, data collection, technology issues, and project based tasks. This candidate will play a critical role in maintaining the efficiency of our clinical team to deliver the best possible care to our clients.

Responsibilities

• Open groups and ensure technical setup for day's expected clients
• Virtual interaction with clients — welcoming them to group, answering questions
• Facilitates client and group facilitator virtual entry during treatment session
• Monitors group attendance and helps to contact any absent clients
• Verifies and publishes group attendance for all days and times of treatment
• Effectively communicates client absences, technological difficulties, or clinical concerns with relevant team members, clients, and families
• Provides clients and families with calendar invitations and text reminders to treatment sessions
• Track and monitor alumni or family groups as needed
• Other duties as assigned

Requirements

• W2 part-time role
• Must be available for 10 hours/week minimum
• Clinical Administrators must have availability:
  • Monday - Thursday from 3-8pm MT (highly preferred) or
  • Monday - Thursday from 10-2pm MT
  • Friday/Saturday availability highly preferred
• Work authorized in the United States and native or bilingual English proficiency
• Have access to reliable technology resources & WiFi to work in a remote setting
• Previous expertise working with a wide range of ages, including children, teens, young adults, and adults clients in both individual and group settings is highly preferred
• High attention to detail and ability to work independently and efficiently
• Proficiency with cloud-based communication and software—Slack, Dropbox, Gmail, Zoom, Google Drive, EMR
• Limited proficiency in Microsoft Office–Excel, or Google Sheets
• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefitshere.

Please note that this role is not available to candidates in Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, Illinois, or Washington DC. #LI-REMOTE

Additional Information

The expected pay for this role will be $20.00 per hour.

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.

Our Values

• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.