Clinical Administrator

Freeman Hospital

Carthage (MO)

On-site

USD 29,000 - 34,000

Full time

15 hours ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Freeman Hospital in Newcastle upon Tyne is seeking a Clinical Administrator to support the Cardiology Team. You will work closely with clinicians, provide an efficient administrative service, and help manage patient flow with strong organisation and attention to detail.

Experience in NHS administration is preferred, but full training will be provided. The role offers a supportive team and development opportunities within a busy hospital setting.

Qualifications

Level 3 qualification in administration or equivalent/relevant experience.
English qualification at Level 2 (GCSE 9-4 or A*-C).
Maths qualification at Level 1 (GCSE 3-2 or D-F).
Experience of secretarial/administrative procedures.

Responsibilities

Talk to patients by telephone and handle queries efficiently.
Obtain information for patient queries and call them back.
Keep VR dictation up-to-date for clinic letters, referrals and other correspondence.
Open and distribute post for the clinical team.
Make ad hoc appointments and request clinic builds.
Chase results and check appointments in other departments.
Work with other departments to ensure smooth day-to-day running.
Ad hoc duties as requested by the clinical team.

Skills

MS Office

Advanced keyboard

Excellent communication

Time management

Independent worker

Present information clearly

Education

Level 3 admin qualification

English Level 2

Maths Level 1

Tools

eRecord

System One

Job description

Qualifications & Education

Essential criteria

Employer heading

Clinical Administrator
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

An exciting opportunity has arisen for an enthusiastic, organised and motivated individual to join the Cardiology Team as a Clinical Administrator at the Freeman Hospital. The role involves working closely with medical and nursing staff. Post holders will be required to provide an efficient administrative service to the clinicians and their teams. The ability to work independently and follow the policies and procedures for the department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding. The role has lots of variety and ad-hoc demands and the post holder must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given.

Interview Date Monday 07 September 2026
37 Hours 30 Minutes/Week

Main duties of the job

Talking to patients over the telephone and ensuring that their queries are dealt with efficiently.
Obtaining information for patient’s queries where appropriate and calling them back.
Keeping VR dictation up-to-date for the clinical team so that clinic letters, referrals and any other correspondence is sent out in a timely manner.
Opening and distributing post for the clinical team.
Making ad hoc appointments and requesting clinic builds.
Chasing results and/or checking appointments in other departments have been requested.
Working with other departments to ensure the smooth day-to-day running of the Dept.
Ad hoc duties as requested by the clinical team.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust.

Detailed Job Description And Main Responsibilities

Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
Communicates with patients regarding appointments and admissions at the request of the medical team
Provide cover for Team Leader within your administration team as required
Cover Clinical Administrator posts Trust wide as required.

Person specification

Qualifications & Education

Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)

Knowledge & Experience

Experience of secretarial/administrative procedures

Desirable criteria

NHS Administration/Secretarial experience
Working Knowledge of NHS Systems e.g. eRecord, System One
Knowledge of medical terminology

Skills & Abilities

IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
Advanced keyboard skills including a high standard of word processing skills
Excellent communication skills
Ability to work without direct supervision
Ability to manage time effectively and work on own initiative
Ability to accurately input, collate and present information

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay. Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

Documents to download