Clinical Administrative Coordinator - Remote in Indiana

UnitedHealthcare; Indianapolis (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

UnitedHealthcare is seeking a Clinical Administrative Coordinator to manage reportable incidents and support compliance with regulations. This remote position in Indiana offers a dynamic work environment with responsibilities including data analysis, incident management, and collaboration with healthcare partners. Ideal candidates will have a high school diploma and at least one year of relevant experience.

Benefits

Competitive pay

Comprehensive benefits

Paid Time Off

Retirement plans

Education reimbursement

Qualifications

• At least 1 year in healthcare or related fields.
• Proficiency in Microsoft Office.
• Reside in Indiana.

Responsibilities

• Analyze reports to determine if they meet criteria for critical incidents.
• Identify and report abuse, neglect, or exploitation as appropriate.
• Document incidents following industry standards.

Skills

Communication

Analytical Skills

Problem-Solving

Multitasking

Team Collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do impacts the lives of millions. Join us to build a more responsive, affordable, and equitable health care system. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator is responsible for entering all reportable and critical incidents into the designated electronic platform, supporting effective management and compliance with federal and state regulations. The role involves compiling and maintaining report data for the PathWays Program, ensuring timely submissions to FSSA, and collaborating with internal and external health plan partners. The coordinator provides administrative support to track and analyze data, aiding in mitigating future incidents and maintaining audit readiness.

Working Schedule: Monday through Friday, 8 AM - 5 PM EST.

Location: Remote in Indiana. Residents within Indiana will have the flexibility to telecommute.

Primary Responsibilities

1. Analyze reports to determine if they meet criteria for critical incidents.
2. Identify and report abuse, neglect, or exploitation (ANE) as appropriate.
3. Verify member eligibility.
4. Notify analysts of immediate threats to member safety.
5. Gather and review additional incident information from providers or other parties.
6. Assign incidents to analysts based on regional designations.
7. Participate in interdisciplinary team efforts.
8. Document incidents following industry standards.
9. Maintain databases for reports and analyses.
10. Prepare ad hoc reports as needed.
11. Coordinate with clinical staff and providers for incident information.
12. Manage special projects to meet deadlines.
13. Identify and implement best practices.
14. Foster positive relationships with partners and stakeholders.
15. Apply creativity in problem-solving.
16. Support team goals and promote process efficiency.

Benefits and Perks

• Competitive pay, comprehensive benefits, performance rewards.
• Paid Time Off, holidays, medical/dental/vision insurance.
• Retirement plans, education reimbursement, employee discounts.
• Additional voluntary benefits.

Qualifications

Required:

• High School Diploma or GED.
• At least 1 year in healthcare or related fields.
• Proficiency in Microsoft Office.
• Reside in Indiana.

Preferred:

• Over 2 years of relevant experience.
• Experience with Managed Long-Term Services and Supports (MLTSS).
• Medical record review experience.
• Knowledge of healthcare systems and claims processing.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong analytical and reporting skills.
• Effective written communication.
• Adaptability and problem-solving abilities.
• Multitasking and prioritization skills.
• Team collaboration and growth mindset.
• Motivation and ability to work under pressure.

The salary range is $16.88 to $33.22 per hour, based on full-time employment and various factors. Additional benefits include incentive programs, stock purchase plans, and more. We are committed to diversity, equity, and inclusion, and to providing equitable care to all communities.