Clinical Administrative Coordinator - Remote in CA

UnitedHealth Group; Los Angeles (CA); Hybrid; Confidential; Full time

Job summary

An established industry player is seeking a Clinical Administrative Coordinator to enhance patient care through effective communication and coordination. This full-time position offers the opportunity to work with a diverse team dedicated to improving health outcomes. You will play a crucial role in managing patient inquiries, facilitating care transitions, and connecting members with necessary resources. With a commitment to diversity and inclusion, this organization provides comprehensive benefits and career development opportunities. If you are passionate about making a difference in healthcare and thrive in a supportive environment, this role is perfect for you.

Benefits

Comprehensive benefits

Paid training

Flexible work schedule

Career development opportunities

Qualifications

• Strong communication skills to manage patient inquiries and care coordination.
• Experience in customer service and healthcare settings is preferred.

Responsibilities

• Respond to patient questions and assist with care coordination.
• Make post-discharge calls to identify gaps in care and engage patients.

Skills

Communication Skills

Customer Service

Coordination of Care

Problem-Solving

Education

High School Diploma

Bachelor's Degree in Healthcare or related field

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator is responsible for administrative intake of members or managing the admission/discharge information post-notification, working with providers and the Clinical Team. This includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Member outreach to introduce and enroll into the Model of Care Regulatory program includes coordination of care for these members and working alongside RN/LVN Case Manager.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer 3-4 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm PST, Monday – Friday.

If you are located in the state of California, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Respond to patient questions over the phone
• Make patient post discharge calls to identify/close gaps in care
• Make patient calls to engage in Case Management Programs
• Assist with Coordination of Care for Members actively engaged in CM Programs
• Assist with Provider referrals for Case Management
• Connect patients with outside resources (e.g., community resources, social services) to promote self care
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role