Clinical Administrative Coordinator - OBGYN - Norwood

Davita Inc.; Norwood (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional to enhance clinic operations and patient experiences. This entry-level role offers a unique opportunity to engage with patients, assist with scheduling, and maintain vital office functions. Ideal candidates will possess strong communication skills and a commitment to customer service, ensuring a smooth workflow in a dynamic healthcare environment. Join a team that values flexibility and offers a supportive atmosphere for personal and professional growth.

Qualifications

• Entry-level position requiring minimal prior knowledge or experience.
• Bilingual preferred with two years of customer support experience.

Responsibilities

• Schedule patient appointments and assist with patient check-in.
• Provide clerical support to physicians and assist with billing tasks.

Skills

Communication Skills

Computer Literacy

Interpersonal Skills

Organizational Skills

Multitasking

Knowledge of Third-Party Billing

Confidentiality Maintenance

Education

High School Diploma or Equivalent

Tools

MS Office

Scheduling Software

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization to achieve operational goals. It involves performing clinical administration duties such as long-term strategic planning, identifying strategic issues and opportunities, prioritizing and tracking investments, allocating resources, and making decisions related to practice growth and vision development. The role is organizational support or service-oriented, operating in a hands-on environment, primarily delivering support services under supervision. It is an entry-level position requiring minimal prior knowledge or experience, with routine work following standard procedures, and close supervision.

Job Overview

Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers. It assists with workflow operations, document and file maintenance, and project tasks. The role maintains high customer service levels through frequent patient contact and plays an important part in revenue cycle processes, clinic operations, and patient experience.

Job Description

Preferred Qualifications:

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Duties and Responsibilities

The listed duties are general and not exhaustive; other duties may be assigned.

• Schedule patient appointments, including follow-ups, testing, labs, and surgical bookings.
• Assist with scheduling template creation and modifications.
• Answer phones, triage calls, respond to patient requests, and take messages.
• Greet and check-in patients, verify demographic and insurance info.
• Assist with revenue cycle tasks like registration, referrals, and insurance verification.
• Collect copayments.
• Prepare medical records and load information into EMR system.
• Monitor patient flow and communicate delays.
• Assist with billing and reconciliation.
• Perform general office tasks such as faxing, filing, mailing, and supplies management.
• Provide clerical support to physicians.
• Participate in performance improvement projects.

Physical Requirements

• Frequent sitting, occasional standing, lifting 10-15 lbs.
• Potential exposure to dust and office discomforts.
• Manual dexterity for computer work.
• Ability to see and hear instructions and reports.
• Exposure to hazardous materials like blood.

Skills & Abilities

• Strong communication skills, oral and written.
• Computer literacy, including email, MS Office, scheduling software.
• Excellent interpersonal and organizational skills.
• Ability to multitask and prioritize.
• Flexible work approach.
• Knowledge of third-party billing.
• Ability to maintain confidentiality of medical information.

Tufts Medicine is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for applicants with disabilities. Contact us at [e-mail] for assistance.