Clinical Administrative Coordinator

Unitedhealthcare; Tampa (FL); Remote; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary Benefits

Job summary

This is a full-time telecommute position based in Tampa, Florida, with a Monday–Friday 8:00 am–5:00 pm EST schedule and potential overtime as needed. The role supports clinical teams, manages service requests, referrals and admissions processes, and delivers strong customer service.

The position requires a High School Diploma or equivalent, 2+ years in customer service, MS Office skills, and the ability to travel locally for quarterly meetings.

Qualifications

• 2+ years of customer service experience analyzing and solving customer problems.
• Must be 18 years of age OR older.
• Ability to travel up to 10% locally to attend team Quarterly meetings.
• Intermediate level of proficiency with Microsoft Word (create documents, edit), Microsoft Excel (create, edit, save documents), Microsoft Outlook (email and calendar management), and the ability to use multiple web applications.

Responsibilities

• Act as a Subject Matter Expert for other team members
• Work with the clinical team to manage requests for services
• Manage the intake of members or the admission/discharge information post notification
• Manage the referral process, processing incoming and outgoing referrals and authorizations, including intake, notification and census roles
• Resolve inquiries from members and/or providers
• Completing special projects
• Performs other duties as assigned

Skills

Customer service

Problem solving

Communication

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This position is Remote in Tampa, FL. If you are located within commutable distance to the office at Tampa, FL, you will have the flexibility to work remotely* as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Clinical Administrative Coordinator plays a key role in ensuring the completion of established processes and protocols. This position collaborates effectively with all members of the care team to uphold the organization's mission and vision, while consistently delivering exceptional customer service. The coordinator also supports clinical teams in achieving both service and care delivery goals.

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays


• Medical Plan options along with participation in a Health Spending Account or a Health Saving account


• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage


• 401(k) Savings Plan, Employee Stock Purchase Plan


• Education Reimbursement


• Employee Discounts


• Employee Assistance Program


• Employee Referral Bonus Program


• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)


• More information can be downloaded at: http://uhg.hr/uhgbenefits

This is for a full-time (40 hours/week) telecommute position in Tampa, Florida. The schedule is Monday through Friday an 8-hour shift between the hours of 8:00 am to 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer up to 4 weeks of training Monday - Friday, 8:00 am - 5:00 pm EST.

Primary Responsibilities

• Act as a Subject Matter Expert for other team members


• Work with the clinical team to manage requests for services


• Manage the intake of members or the admission/discharge information post notification


• Manage the referral process, processing incoming and outgoing referrals and authorizations, including intake, notification and census roles


• Resolve inquiries from members and/or providers


• Completing special projects


• Performs other duties as assigned

Required Qualifications

• High School Diploma / GED OR equivalent work experience


• Must be 18 years of age OR older


• 2+ years of customer service experience analyzing and solving customer problems


• Ability to travel up to 10% locally to attend team Quarterly meetings


• Intermediate level of proficiency with Microsoft Word (create documents, edit), Microsoft Excel (create, edit, save documents), Microsoft Outlook (email and calendar management), and the ability to use multiple web applications


• Ability to work full-time (40 hours/week) Telecommute position in Tampa, Florida. The schedule is Monday through Friday and an 8-hour shift between the hours of 8:00 am to 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

• 2+ years of experience working in the health care industry


• 2+ years of experience working with medical terminology


• 1+ years of experience working with Medicare and/or Medicaid Services


• Work at home experience


• Experience working in metrics driven environment


• Knowledge of ICD-10 and CPT codes

Telecommuting Requirements

• Reside within 20 miles to Tampa, Florida


• Ability to keep all company sensitive documents secure (if applicable)


• Required to have a dedicated work area established that is separated from other living areas and provides information privacy


• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability


• Demonstrated ability to work well with health care providers


• Strong organizational and time management skills


• Ability to multi-task and prioritize tasks to meet all deadlines


• Ability to work well under pressure in a fast-paced environment


• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others


• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.