Clinical Admin Assistant

Shady Grove Fertility; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Tuition Assistance

Bonuses

Job summary

US Fertility in Stony Point, Virginia, is seeking a Clinical Admin Assistant to join our team. Schedule is Monday–Friday, 7:00 AM–5:00 PM, with compensation ranging from $20–$22 per hour depending on experience.

You will assist with appointment coordination, patient check-in, and administrative tasks, while collaborating with a large network of physicians and staff to deliver compassionate fertility care.

Qualifications

• High School Diploma required or equivalent.
• Experience in women’s health or healthcare setting preferred.
• Ability to use a computer to access, input, and retrieve information.
• Knowledge of office procedures and office machines.

Responsibilities

• Coordinate prescreening and testing as needed.
• Assist patients with appointments, phones, and check-in procedures.
• Work independently to achieve program goals.
• Support admin tasks for the Patient Care Coordinator (scheduling, referrals, uploading records).
• Promote excellent customer service and patient experience.

Skills

Communication skills

Multitasking

Phone etiquette

Data entry

Team player

Education

High School Diploma

Tools

EHR systems

Office software

Job description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Shady Grove Fertility —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for an Clinical Admin Assistant to join our team at Shady Grove Fertility in Stony Point, Virginia.

• Schedule: Monday through Friday, between 7:00 AM to 5:00 PM
• Compensation:$20 to $22 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than200 highly respected physicians nationwideor partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Clinical Admin Assistantwill:

• Assists with coordination of needed prescreening/testing
• Assists patient with making appointments, answering phones, check in patients if needed
• Works independently to assure the program goals are achieved
• Assists Patient Care Coordinator with admin tasks such as patient schedule management, referrals, uploading records, etc
• Supports and promotes excellence in customer service

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High School Graduate.
• Experience in women’s health in a medical or health care setting, or some medical/clinical training preferred.
• Ability to access, input, and retrieve information from a computer.
• Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.).
• Ability to work well independently and demonstrate good judgment/critical thinking, along with the ability to function as a member of a multi-disciplinary healthcare team.
• Ability to communicate accurately and concisely.
• Ability to demonstrate problem-solving abilities.
• Careful attention to detail and consistent follow-through required.
• Excellent interpersonal skills and patient orientation.
• Strong organizational and time management skills.
• Ability to handle and prioritize multiple tasks.

More important than any single credential, however, is theright person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide acompetitive, comprehensive benefits packagedesigned to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that adiverse workforce is essentialto fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offeringclinical, administrative, and operational career opportunitiesat locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.

Take the next step in your career with US Fertility—and help shape the future of fertility care.