Clinical Access Manager

Columbia University Irving Medical Center; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

An established industry player is seeking a Clinical Access Manager to lead the Intake team within the Psychiatry Clinical Services department. This pivotal role involves managing staff and workflows while ensuring seamless patient support through effective strategies and compliance. The ideal candidate will possess strong leadership skills and a commitment to improving intake processes, making a significant impact on patient care. Join a forward-thinking organization that values diversity and equity, and contribute to enhancing mental health services in a collaborative environment.

Qualifications

• 4+ years of experience in leadership roles within mental health settings.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Oversee intake team operations, ensuring quality and standardization.
• Develop and implement strategies for patient intake and referral management.

Skills

Leadership in mental health patient intake

Project management

Data analysis

Communication skills

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft Office

Job description

Join to apply for the Clinical Access Manager role at Columbia University Irving Medical Center

Grade 105

• Job Type: Officer of Administration
• Salary Range: $85,000 - $110,000

The salary of the finalist selected for this role will be set based on various factors, including qualifications, experience, education, licenses, and training. The above range is an estimate at the time of posting.

Position Summary

The department of Psychiatry Clinical Services seeks a Clinical Access Manager to oversee Intake team operations, including staff management, workflows, metrics, data management, and process improvement. The role involves partnering with clinical and administrative leaders to ensure seamless patient support.

Responsibilities

1. Intake Team Operations (35%)
   • Manage staff, workflows, data, and process improvements across multiple sites.
   • Ensure quality and standardization of intake services; develop policies and procedures.
   • Oversee referral development, manage data systems, and report on service usage.
   • Coordinate with clinical directors and participate in leadership meetings.
   • Onboard new faculty and develop patient coverage plans.
   • Resolve operational issues and perform other duties as assigned.
2. Strategy (35%)
   • Develop and implement patient intake and referral management strategies.
   • Establish team goals, monitor performance, and foster continuous improvement.
   • Lead projects, communicate change plans, and manage external partnerships.
   • Forecast resources and produce reports and presentations.
3. People (25%)
   • Oversee HR activities, including recruitment, performance management, and training.
   • Provide supervision, coaching, and performance feedback to team members.
   • Identify staffing needs and promote a learning culture.
4. Compliance and Other (5%)
   • Ensure policy compliance, maintain a safe work environment, and complete required trainings.

Minimum Qualifications

• Bachelor's Degree or equivalent experience.
• At least 4 years of related experience, including leadership in a mental health patient intake setting.

Preferred Qualifications

• Master's degree preferred.

Other Requirements

• Expertise in mental health patient intake, leadership, project management, data analysis, and communication skills.
• Proficiency with Microsoft Office and willingness to learn new systems.
• Strong work ethic, motivation, and commitment to diversity and equity.

Equal Opportunity Employer / Disability / Veteran