Clinic Team Lead

Putnam County Hospital - Greencastle, Indiana; Bainbridge (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Putnam County Hospital in Bainbridge, Indiana is seeking a Medical Practice Team Lead to manage practice operations effectively. This role involves aligning practice operations with the hospital's strategic vision, overseeing patient services, and maintaining compliance with healthcare regulations.

The ideal candidate should possess leadership skills, significant management experience in a medical setting, and a Bachelor's Degree. Key responsibilities include managing staff, ensuring patient satisfaction, and implementing operational changes.

Qualifications

• Bachelor’s Degree preferred.
• 3 – 5 years of management experience in a medical setting.
• Strong knowledge of clinical intake assessment and triage protocols.

Responsibilities

• Oversee operations of the practice and align it with the hospital’s mission.
• Manage patient registration, scheduling, and insurance verification.
• Ensure compliance with OSHA and HIPAA policies.

Skills

Management experience

Interpersonal skills

Budgeting skills

Technical skills

Communication skills

Education

Bachelor’s Degree

Management experience in a medical setting

Tools

Microsoft Office

Electronic Health Record

Job description

Job Details

Job Location: NORTH PUTNAM FAMILY HEALTHCARE - BAINBRIDGE, IN 46105

The Putnam County Hospital Medical Practice Team Lead works closely with physicians and staff to oversee operations of the practice and align it with Putnam County Hospital’s mission and strategic vision. This role involves developing, planning, coordinating, and implementing the business plan and strategy, managing budgets, overseeing all aspects of daily operation, and ensuring patient satisfaction, employee management, policy and procedure compliance, medical record management, and technical issue resolution. The Team Lead enhances operational effectiveness while emphasizing cost containment and quality of care, maintains compliance with regulatory and accrediting agencies, and acts as liaison between the practice and PCH executives.

Duties and Responsibilities

• Ensure the achievement and maintenance of RHC status, Meaningful Use quality measures, and other clinical quality improvement initiatives.
• Promote continuous quality improvement in patient services and practice workflow.
• Manage and coordinate all aspects of patient registration, scheduling, insurance verification and reception.
• Track access to care.
• Ensure compliance with standard, Putnam County Hospital, OSHA, and HIPAA policies and requirements.
• Establish and implement short- and long‑range organizational goals, objectives, policies, and operating procedures.
• Monitor and evaluate operational effectiveness and implement required changes.
• Oversee the supervision of personnel, including work allocation, training, and problem resolution.
• Evaluate performance and recommend personnel actions; motivate employees to achieve peak productivity and performance.
• Recruit, interview, and hire new staff.
• Develop procedures and train staff on new policies.
• Develop and monitor office budgets, monitor resource utilization, and initiate purchase requests.
• Perform miscellaneous job‑related duties as assigned.

Education and Experience

• Bachelor’s Degree preferred.
• 3 – 5 years of management experience in a medical setting.
• Equivalent combination of education and experience directly related to the duties and responsibilities specified may be accepted.

Knowledge and Skills

• Skills in examining and re‑engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge of professional clinical intake assessment and patient triage protocols and procedures.
• Previous experience in the healthcare field.
• Strong interpersonal and communication skills.
• Exceptional technical skills, including experience with Microsoft Office products and an electronic health record.
• Ability to foster a cooperative work environment and resolve conflict when necessary.
• Knowledge of staff hiring procedures.
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Ability to communicate effectively both orally and in writing.
• Employee development and performance management skills.
• Skilled in organizing resources and establishing priorities.
• Knowledge of budgeting, cost estimating, and fiscal management principles and procedures.
• Ability to develop and maintain record‑keeping systems and procedures.
• Ability to foster a team approach.

Working Conditions

• Occasional exposure to difficult patients.
• High stress level due to multiple demands frequently occurring simultaneously.
• Physical surroundings generally pleasant and comfortable.
• Most work performed while sitting, with a moderate amount of walking and moving around within a confined area.