Clinic Support Specialist

MetroEHS Pediatric Therapy; Bloomfield Township (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with match

Paid time off (PTO)

Job summary

MetroEHS Pediatric Therapy in Bloomfield Hills, MI, is seeking a Clinic Support Specialist to welcome families, manage paperwork, and support clinicians. You’ll streamline communications, coordinate schedules, and ensure smooth intake and onboarding in our EMR system.

The role emphasizes accurate data, strong customer service, and flexibility across tasks to maintain excellent patient experiences. The position offers full-time hours, a Monday–Friday schedule, and a comprehensive benefits package

Qualifications

• Associate’s Degree required.
• 1–3 years of relevant experience in office management or child-facing roles.
• Outstanding organizational skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office 365.
• CPR certification required.

Responsibilities

• Greet families, guide them to the waiting area, and complete intake paperwork.
• Support therapist–family communication and stay with clients when parents are delayed.
• Process and route mail, email, and faxes for staff.
• Coordinate client appointments and staff meetings.
• Onboard new clients, guide families through patient portal setup in EMR.
• Prepare materials and keep therapy rooms ready.
• Maintain authorizations with case managers and insurers.
• Manage clinic supplies and order replenishments.
• Handle filing, data entry, and other administrative duties.
• Support the Regional Operations Manager and Clinic Director on projects.

Skills

Communication

Organization

Time management

Customer service

Interpersonal skills

CPR certification

Education

Associate’s Degree

Tools

Microsoft Office 365

Job description

Join our interdisciplinary team as a Clinic Support Specialist and become the friendly face, proactive problem‑solver, and logistical backbone at our thriving Pediatric Therapy clinic. In this role, you’ll welcome families, manage essential paperwork and authorizations, streamline communications, and support our clinicians—directly contributing to outstanding care, seamless operations, and a truly exceptional patient experience. If you are passionate about creating a warm, organized, and efficient environment where every family feels valued and our therapists can deliver their best work, we invite you to join our team and help us Reveal the Super in Every Child!

About MetroEHS Pediatric Therapy

For over 20 years, MetroEHS Pediatric Therapy has been a leader in providing integrated pediatric therapy services throughout Southeast Michigan. Our mission is to deliver evidence-based, intensive, multidisciplinary, and collaborative pediatric therapy that empowers children and their families to achieve their fullest potential. Our neighborhood therapy centers make it easy for families to access a comprehensive approach to therapy, offering Speech Therapy, Occupational Therapy, Physical Therapy, ABA Therapy, and Feeding/Swallowing Therapy in one center.

Through play, acceptance, and joy, we embrace the complexities of each child, striving to create functional outcomes that enhance their quality of life.

Why Join Us?

• Make a Meaningful Impact: Play a vital role in supporting children’s therapy services, ensuring every administrative task contributes directly to happier, healthier pediatric outcomes.
• Collaborative Family Atmosphere: Join a close-knit team that values open communication, mutual support, and celebrates each other’s successes.
• Competitive Compensation & Benefits: Receive a comprehensive package including medical, dental, vision, paid time off, and retirement matching.
• Community-Centered Culture: Be part of an organization committed to outreach, family education events, and local partnerships that enhance our community impact.

Your Impact

As a Clinic Support Specialist at MetroEHS Pediatric Therapy, you will:

• Create a Welcoming First Impression - You’ll greet families at the door, guide them to the waiting area, and ensure all intake paperwork and questionnaires are completed—setting the tone for a professional, caring experience.
• Support Therapist–Family Communication - When parents are delayed, you’ll stay with clients, keep them engaged, and proactively contact family members—helping maintain continuity of care and peace of mind.
• Streamline Information Flow - By processing, sorting, and routing mail, email, and faxes for Speech and OT staff, you ensure that critical referrals, reports, and updates reach the right people without delay.
• Optimize Schedules - You’ll coordinate client appointments, manage staff meetings, and sync therapists’ availability—maximizing productivity and minimizing downtime.
• Manage New Client Onboarding - From paperwork through patient-portal setup in our EMR, you guide new families through every step—ensuring a smooth, compliant start to services.
• Enhance Therapy Preparation - You’ll prepare materials, tidy therapy rooms, and support clients and parents as directed—enabling therapists to focus fully on effective intervention.
• Maintain Authorization and Billing Readiness - By communicating with case managers and insurers to add and update service authorizations, you keep treatment plans active and minimize payment interruptions.
• Oversee Clinic Supplies - Monitoring inventory and fulfilling supply orders or pickups ensures that therapists always have the tools they need to deliver quality care.
• Execute Essential Administrative Tasks - Through filing, data entry, record updates, competitive research, and other duties, you keep our operations running smoothly and our data accurate.
• Contribute to Team Success - You’ll take on additional projects as assigned by the Regional Operations Manager, Clinic Director, or Clinical staff—bringing flexibility and initiative to every aspect of clinic life.

Qualifications

• Associate’s Degree required
• 1-3 years of relevant experience, i.e.: office management, experience with children, &/or children with disabilities
• Outstanding organizational skills
• Ability to work with children, parents and/or people with disabilities
• Ability to manage time effectively and prioritize tasks appropriately with strong attention to detail
• Excellent communication and interpersonal skills
• Committed to providing exceptional customer service
• Proficient computer skills and able to operate general office equipment (printer, fax etc.) required
• CPR certification required
• Proficiency in Microsoft Office 365 required

Physical & Environmental Requirements

• Prolonged Sitting and Desk Work: Remaining seated for extended periods (up to 6+ hours per day) while performing computer-based tasks, filing, scheduling, and data entry.
• Frequent Computer Use & Fine Motor Skills: Continuous use of keyboards, mice, and other office equipment; tasks require precise finger dexterity for typing, filing, and handling small office supplies.
• Visual Acuity Requirements: Ability to read printed materials and computer screens for data entry, document review, and patient records.
• Telephone & Verbal Communication: Constant phone interaction; clear speech and active listening are essential for scheduling appointments, addressing inquiries, and coordinating with clinical staff.
• Light to Moderate Lifting: Lifting and carrying office supplies, paper reams (up to 20 lbs), patient folders, small equipment, or mail bins; occasional need to move office furniture or equipment.
• Mobility within Facility: Walking between offices, therapy rooms, and other areas; negotiating stairs or uneven flooring; ability to navigate a busy, sometimes crowded reception area.
• Stressful or Fast-Paced Environment: Managing multiple administrative tasks and patient needs concurrently; ability to prioritize under pressure and maintain composure during peak periods.
• Shared Workspace & Open Office Setting: Working in cubicles or open-plan areas, which may include background noise from phones, printers, or conversations.
• Exposure to Common Office Hazards: Potential for paper cuts, minor repetitive strain injuries (e.g., carpal tunnel), and ergonomic risks—requires adherence to proper workstation setup and occasional use of ergonomic aids.
• Compliance with Infection Control Practices: Regular hand hygiene, occasional use of gloves or masks when handling patient documents or escorting patients, and adherence to office sanitization protocols.
• When interacting and assisting with clients:
  • Active & Engaged Work – Kneeling, bending and playing at ground level.
  • Hands-On Support – Lifting up to 50+ lbs may be required.
  • Quick Reflexes – Ability to respond to behaviors such as elopement (running away) or aggressive actions.
  • Loud or Noisy Environments – Working with active children in dynamic settings.
  • Potential Exposure to Bodily Fluids – Assisting with hygiene or accidental incidents.

Location

• Bloomfield Hills

Status

• Full-time

Schedule

• Monday-Friday, 9am-5pm

Compensation

• $18-$22/hour commensurate with experience and qualifications

Full-Time Benefits

• 401(k) with 4% match (fully vested after 90 days)
• Medical, dental, and vision benefits
• 100% employer-paid group life and long-term disability insurance
• 3 weeks PTO (120 hours) in your first year
• 11 paid holidays annually
• Employee Assistance Program (EAP)
• 529 college savings plan

Additional Perks for Clinicians

• Annual conference budget and Free CEUs (no PTO required to attend!)
• Opportunities to supervise Clinical Fellows and grad students
• Opportunities to present at state and national conferences
• Opportunities to participate in research activities
• Pathways for career advancement – Clinic Director, Therapy Manager, and more
• Supportive team culture with mentorship and collaboration

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.