Clinic Supervisor - PNW

Pure Infusion; Tacoma (WA); On-site; USD 65,000 - 75,000; Full time

Job summary

Pure Infusion seeks a Clinic Supervisor to drive growth, financial success, and operational excellence across infusion suites in Washington. You will oversee front desk, medical records, nursing, and ancillary services to ensure a safe, compassionate patient experience while supporting a productive practice environment for providers and staff.

You will manage budgets, scheduling, KPI tracking, audits, and onboarding, partnering with the Regional Operations Manager to optimize coverage at Tacoma,

Qualifications

• Proven experience in an ambulatory clinic setting.
• Ability to drive excellence through operational processes within a team.
• Associate degree or equivalent healthcare experience.
• Ability to meet U.S. employment and eligibility requirements.

Responsibilities

• Exemplifies and trains on operational processes to ensure standards are met.
• Track, monitor and execute the infusion clinic’s budget.
• Review reports, analyze trends and recommend actions to align with financial plans.
• Analyze day-to-day operations to identify improvements and support policies.
• Complete applicant screenings and onboard new staff with HR.
• Address staff issues and concerns promptly and confidentially.
• Use KPI data to manage the clinic and implement corrective actions.
• Manage office audits, practice reviews and reporting.
• Coordinate scheduling with Regional Operations Manager for coverage across locations.
• Monitor scheduling, revenues, and staff competencies; drive training.
• Foster a positive environment to build loyalty and commitment from staff.
• Cultivate clinic culture and deliver high patient satisfaction and retention.

Skills

Operational leadership

Budget management

Staff training

KPI analysis

Scheduling optimization

Customer service

Multitasking

Education

Associate degree or equivalent healthcare experience

Job description

The Clinic Supervisor drives the operational strategies for Pure Infusion Suites with key areas of focus on growth, financial success and operational excellence. The Clinic Supervisor supervises the Infusion Suite clinical functions including front desk, medical records, nursing, and ancillary services to ensure a safe, and compassionate experience for our patients and their families as well as a supportive and productive practice environment for our providers and staff. In addition, the Clinic supervisor ensures optimal utilization of resources and the efficient delivery of services.

Key Responsibilities

• Exemplifies and trains on operational processes and procedures ensuring standards are followed to create optimal operational outcomes.
• Track, monitor, execute the infusion clinic’s budget.
• Review operational or financial reports. Analyze progress, adverse trends and make appropriate recommendations and actions to stay on course with financial plan.
• Analyze day to day operations to determine potential improvements to procedures and activities; develop and/or recommend supporting policies and procedures.
• Completes applicant screenings and interviews. Works with the human resources department on successful onboarding of new team members.
• Handles general staff issues, complaints and concerns in a timely and confidential manner.
• Utilize KPI data to proactively manage the infusion center and develops and ensures implementation of corrective action plans based on results.
• Manages all office audits, practice reviews and reporting.
• Schedules and uses staff appropriately in coordination with the Regional Operations Manager to ensure appropriate scheduling across all practice locations for optimal coverage whenever possible (vacations, sick etc.). Establishes monthly schedules for clinic staff.
• Tracks and evaluates on a regular basis scheduling, practice revenues, staff competencies and training.
• Motivates and communicates appreciation, care, and trust. Has the ability to create a positive, uplifting environment that engenders loyalty and commitment from staff.
• Accountable for cultivating clinic culture, and delivering a patient experience that results in the highest levels of patient satisfaction and retention.

R equired Knowledge and Skills

• Strong spreadsheet skills with ability to crunch numbers and keep track of your region's profit
• Ability to motivate others on a team and help them succeed
• Multitasking skills and the ability to tend to multiple problems at a time
• Problem-solving skills, especially in situations of high stress
• Organizational skills to manage large amounts of information
• Strong customer service skills in the areas of handling disputes and treating customers with care
• Ability to learn and master of Pure Healthcare’s operational processes and ability to teach others.

Key Performance Indicators

• Infusions per month per budget
• Patient review capture percentage
• Scheduling compliance taking into account acuity system and volume attendance, net promotor score, patient retention and referral capture
• PAC complete ready to schedule treatment timeline
• IPASS copay collections
• Referring treatment note compliance
• Call answering standards compliance
• CRM call compliance
• Expired authorizations and ordering compliance
• Clinic Hygiene
• Environment of Care
• Occurrence reporting compliance

Education/Licensure/Technical Requirements.

• Proven experience working in an ambulatory clinic setting.
• Demonstrated ability to drive excellence through operational processes within a team.
• Associate’s degree or equivalent healthcare experience required
• Ability to meet U.S. employment and eligibility requirements

About Pure Infusion

Pure Infusion is a leading healthcare infusion services company providing high-quality, patient-centered infusion therapy across multiple clinic locations. Born from the merger of Pure Infusion Suites and Aleracare, we are building a unified organization grounded in a strong culture of excellence, accountability, and genuine care for patients and employees alike. Headquartered in Salt Lake City, Utah, with operations spanning multiple states, we are in a pivotal stage of growth and integration—and we’re looking for people who want to help shape what comes next.

OUR CORE VALUES

We live by four core values that define our culture and guide our hiring:

WE ARE

• People-obsessed
• Relentless Improving

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