Clinic Supervisor II

Samaritan; Moses Lake (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

Samaritan is seeking a Clinic Supervisor to oversee the day-to-day operations of one or more small medical practice offices, focusing on physician relationships, customer service, and financial management.

You will coordinate administrative policy, scheduling, staffing, and supplies to ensure efficient, compliant operations and a positive patient experience. This role reports to the Director of Operations and leads a professional team across clinics.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration or related clinical area preferred.
• High school diploma or equivalent required; 3–5 years in healthcare leadership may substitute for formal education.

Responsibilities

• Coordinate day-to-day operations of assigned departments with focus on physician relationships, customer service, and financial management.
• Coordinate administrative policy, physician preferences, and patient needs to ensure smooth clinic operations.
• Act as liaison between support staff, physicians, and Directors of Operations.
• Maintain open communication with clinic leadership, hospital departments, referring physicians, and staff physicians.
• Manage purchasing of daily operational supplies and inventory; practice cost containment.
• Assist in preparing and coordinating operational, manpower, and capital budgets; adhere to budget.
• Ensure quality control of operations and safe facility environment.
• Ensure efficient scheduling for patients and professionals; maintain adequate staffing.
• Coordinate in-service training, continuing education, and orientations.
• Oversee supervision of professionals; participate in recruitment and hiring.
• Evaluate performance and recommend personnel actions.
• Motivate staff to achieve productivity and performance.

Skills

Interpersonal skills

Conflict management

Critical thinking

Process improvement

Microsoft Office

Education

Bachelor's degree preferred in Business Administration or Healthcare Administration

High school diploma or equivalent with 3–5 years healthcare leadership experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Details

Description

Our Mission

All of us, for each of you, every time.

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Values

Listen~Love~Respect~Excel~Innovate

At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We’re committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve. The Clinic Supervisor oversees the daily operations of a single practices or multiple small medical practice offices with five to fifteen providers focusing on physicians and professional relationships, customer service, and financial management.

This is a full-time salary position working Monday-Friday.

Essential Functions

• Coordinates the day-to-day operations of assigned departments, focusing on physician relationships, professional relationships, customer service, and financial management.
• Effectively coordinates the clinic operations by coordinating administrative policy, physician preferences, and patient needs.
• Acts as a liaison between support professionals, physicians, and Directors of Operations.
• Maintains open communication with clinic leadership, hospital departments, referring physicians, and staff physicians.
• Maintains the authority to purchase daily operational supplies. Maintains inventory control of all general office and medical supplies. Orders and maintains adequate inventory levels. Practices effective cost containment.
• Assists in preparing and/or coordinating all operational, manpower, and capital budgets. Adheres to financial and operational budget.
• Ensures quality control of operations. Environmental control of facility for promoting a favorable image of the clinics.
• Ensures effective and efficient scheduling for patients and professionals. Maintains adequate staffing levels to support physician’s productivity.
• Coordinates in-service training, continuing educations, and orientations.
• Oversees the supervision of professionals. Participates in the recruitment and hiring of new professionals.
• Evaluates performance and makes recommendations for personnel actions.
• Motivates professionals to achieve peak productivity and performance.
• Maintains timecards and reports worked time to payroll for responsible professionals.
• Develops or assists with the development and implementation of policies and procedures consistent with those of Samaritan Clinics to ensure efficient and safe operations of the Clinics.
• Trouble shooting problem areas.
• Performs miscellaneous job-related duties as assigned.
• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of the latest trends in nursing practice and healthcare.
• Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
• Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with Samaritan’s Standards of Behavior.

WORK ENVIRONMENT

The professional in this position reports to the Director of Operations in their given assigned departments. They support management in the day-to-day operations of the clinics including coordination of patient care, supervision of professional team which includes multiple professionals and other support professionals as appropriate, administrate and budget management, and troubleshooting problem areas.

Education & Experience

• Education:
  • Bachelor’s degree preferred in Business Administration, Healthcare Administration or related clinical area.
  • High school diploma or equivalent required, with a minimum of 3 to 5 years’ experience in a healthcare leadership level position may be substitute for formal education.
• Experience:
  • Minimum 3-5 years’ experience in management and supervisory leadership.
• Skills/Competencies:
  • Working knowledge of medical office operations.
  • Knowledge of physician practice financial administration and payor reimbursement.
  • BLS certification to be completed within six months of hire.
  • Ability to formulate and carry out operational plans for physician practices.
  • Excellent interpersonal skills including the ability to interact effectively and professionally with professionals at all levels; both internal and external.
  • Sound conflict management skills.
  • Demonstrates competency on equipment listed on department specific checklist.
  • Ability to demonstrate critical thinking, analytical and process improvement skills.
  • Ability to handle highly confidential data required.
  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
  • Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.

Physical Requirements

• Ability to stand, walk, sit, stoop, kneel and climb stairs to varying degrees throughout the day.
• Occasionally lift up to 25 pounds.
• Good reading eyesight; full visual acuity, depth perception, and color perception.
• Ability to communicate using verbal and/or written skills for accurate exchange of information with Providers, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.