Clinic Supervisor

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 74,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision benefits

Paid time off

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a Clinic Supervisor for the Juneau Specialty Clinic to oversee day-to-day operations, coordinate specialty care delivery, and liaise with departments and external providers. The role emphasizes leadership, staffing, and quality improvement within a non-profit health system.

The position requires an Associate degree or 2 years healthcare experience, clinical/compliance knowledge (DNV, HRSA, CMS, HIPAA), and strong supervisory skills to

Qualifications

• Associate degree in health-related field or two years healthcare experience.
• Licensed or Certified in a medical field; Clinical Competency required within 3 months of hire and Manager Competency required within 3 months of hire.
• Two years’ patient care experience; 1 year supervisor experience preferred.
• Strong knowledge of clinic practice management including staffing, scheduling, and patient flow.
• Knowledge of regulations (DNV, HRSA, CMS, HIPAA) and risk management principles.
• Excellent administrative, supervisory and organizational skills; strong oral and written communication; cultural sensitivity.

Responsibilities

• Directs administrative and professional staff in planning, development, and implementation of day-to-day clinic operations.
• Develops administrative policies and procedures to enhance staff performance.
• Facilitates development of a local management team and ensures communication with staff at all levels.
• Coordinates with departments and external providers to deliver healthcare services.
• Leads quality improvement initiatives and monitors performance against KPIs.
• Manages resources and budget to ensure efficient service within budget.
• Ensures staffing levels and patient access targets are met.
• Provides staff development and training.

Skills

Administrative skills

Supervisory skills

Organizational skills

Communication skills

Interpersonal skills

Conflict resolution

Leadership

Staff recruitment

Education

Associate degree in health-related field

Two years healthcare experience in lieu of degree

Tools

HIPAA knowledge

CMS knowledge

HRSA knowledge

DNV knowledge

Job description

Pay Range:$35.72 - $50.11 The Clinic Supervisor of Juneau Specialty Clinic is responsible for the oversight and coordination of all day-to-day operations at the facility. This includes the delivery of specialty care, field clinic coordination, provider schedule coordination with external facilities/Sitka Surgery and Specialty Clinic, and all other infrastructure necessary for clinic operations. The Clinic Supervisor coordinates with other departments (facilities, laboratory, radiology, pharmacy, etc.) in the delivery of healthcare services. In addition, coordinates with other clinical operations and quality improvement staff on various projects that support strategic goals. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Directs administrative and professional staff in the planning, development, and implementation of day-to-day clinic operations; develops administrative policies and procedures that enhance the ability of staff to optimally perform their duties; facilitates the development of a local management team that meets on a regular basis; and ensures appropriate communication with staff at all levels. Functions as the clinic liaison with patients, other SEARHC departments, private health providers, Native agencies, Tribal governing bodies, city governments, and other appropriate community agencies. Addresses patient and other consumer concerns; incorporates customer feedback into the development of clinic policies and procedures and planning; and coordinates with local Medical Lead and Director of Primary Care to incorporate feedback on clinical services into health care planning. Implements and monitors objectives consistent with the SEARHC Strategic Health Plan, Key Performance Indicators, Population Health, HRSA, and The Joint Commission. Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards. Participates or leads quality improvement initiatives. Optimizes personnel and financial resources, prepares the annual budget for the clinic in collaboration with the Director of Primary Care and ensures efficient delivery of health care services within allotted expense budget. Facilitates staff development through the proactive identification of training needs, coordinates participation in appropriate Consortium wide training opportunities, identifies and addresses unmet needs through the identification of outside resources or the development and implementation of appropriate activities. Ensures adequate staffing levels and patient access targets are met. Other duties as assigned.

Supervisory Responsibilities

Provides direct supervision of Clinical Assistants and indirect supervision of all clinic functions.

Education, Certifications, and Licenses Required

Associate degree in health-related field or business field, OR Two years of healthcare experience in lieu of degree. Licensed or Certified in a medical field Clinical Competency required within 3 months of hire and every 3 years Manager Competency required within 3 months of hire and every 3 years Experience Required 2 years’ previous experience in patient care setting. 1 year’s supervisor experience in a medical setting preferred. Knowledge of In-depth knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow. Working knowledge of the revenue cycle, facilities management, and other infrastructure areas impacting the clinic. Knowledge of DNV, HRSA, CMS, HIPAA, and/or other governing body regulations. Knowledge of liability and risk management principles. Skills in Administrative, supervisory, and organizational skills. Strong oral and written communication skills. Interpersonal skills including cultural sensitivity. Ability to Ability to mediate and resolve conflict. Ability to provide leadership and foster collaboration. Ability to recruit and retain qualified staff.

Position Information:

Work Shift:Exempt If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We Want You to Join our Team Southeast Alaska is home to some of the world’s most breathtaking landscapes, proudest Native cultures, and thriving pioneer spirits. SouthEast Alaska Regional Health Consortium (SEARHC) helps to keep it healthy. Every career with SEARHC comes with a positive work culture, a team with shared values, and competitive benefits. SEARHC offers sign-on bonuses for Registered Nurses, Hot Jobs and Certified Nurses Assistants. At SEARHC, we are passionate about enhancing the health and wellbeing of our team as well as the communities we serve. We Embody our Values: Respect Cultural Identity Service Professionalism Compassion