Clinic Success Manager

Bloomwell Autism Therapy; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

4 weeks PTO

Professional development

Career growth

401(k) with match

Disability insurance

Life insurance

Mental health support

Bonusly recognition

Perks program

Job summary

Bloomwell ABA in the United States seeks a Clinic Success Manager to lead non-clinical operations, ensuring a productive, engaging environment for teammates and families.

As the second-in-command to the Clinical Director, you will oversee scheduling, onboarding, attendance, notes, events, budgeting support, hiring, training, and revenue tracking while upholding our core values.

Qualifications

• Bachelor's degree is required.
• 2+ years healthcare experience preferred.
• ABA industry experience preferred is advantageous.
• Strong coordination and leadership capabilities required.

Responsibilities

• Schedule new patient assessments and family tours.
• Handle onboarding and scheduling for new patients.
• Monitor patient and teammate attendance.
• Ensure timely and consistent session note conversion.
• Lead the clinic morale committee and coordinate team activities.
• Support Clinical Director with budgeting, hiring, and training initiatives.
• Plan community events and caregiver/patient events quarterly.
• Manage clinic scheduling, callouts, and coverage needs.
• Oversee facility, technology, and therapy material upkeep.
• Lead regular team meetings to discuss goals, updates and performance insights.
• Assist in hiring, training, and onboarding new staff.
• Provide coaching and mentorship to staff for growth.
• Track clinic revenue, expenses, and financial performance with leadership.

Skills

Interpersonal skills

Leadership

Attention to detail

Communication

Education

4-year degree

Job description

Ensure Integrity. Enhance Satisfaction. Elicit Positivity.

Bloomwell Autism Therapy is looking for a charismatic and driven leader to join our team as the Clinic Success Manager. The Clinic Success Manager ensures that everyone—the teammates, the patients and the parents—at a clinic is successful.

They are responsible for all non-clinical aspects of the clinic and for creating an efficient, productive and fun environment for our teammates and patients.

This role is the second-in-command at the clinic and is the Clinical Director’s right hand. They are a team that works together to make sure the clinic as a whole is successful.

How We Support Our Teammates

• Competitive compensation with growth opportunities!
• Ample PTO- 4 weeks of PTO are accrued throughout the year!
• Ongoing Training and Development – We provide ongoing personal and professional development through our Boost program
• Unlimited Career Potential –We offer clear professional milestones to build your career
• Unmatched Benefits – We offer all our teammates a 401(k) plan with match, free short-term disability insurance, free life Insurance, access to mental health support, and more.
• Teammate Recognition through our partnership with Bonusly
• Holistic Perks Program: We provide thoughtful perks that focus on the whole individual such as: ClassPass membership, university program tuition discount, childcare subsidy and more.

How You Will Nurture Your Clinic

• Scheduling new patient assessments and family tours
• Handling new patient onboarding and scheduling
• Monitoring patient and teammate attendance
• Ensuring consistent and timely session note conversion
• Leading the clinic's morale committee by supporting in the organization of off-site team building activities, happy hours, and other teammate engagement activities
• Supporting the CD in budget oversight, teammate hiring, new-hire training, and teammate performance management initiatives
• Planning community-focused events, caregiver/patient events and team building events each quarter
• Managing the clinic’s schedule for ongoing schedules, callouts, and coverage needs
• Ensuring proper maintenance of the facility, technology, and therapy materials to support seamless service delivery
• Conducting regular team meetings to communicate goals, updates, and performance insights
• Assisting in hiring, training, and onboarding new staff to ensure a strong team foundation
• Providing coaching and mentorship to staff, promoting professional growth and development
• Tracking clinic revenue, expenses, and financial performance in collaboration with leadership

What You Need To Have

• A 4-year degree from an accredited university required
• At least 2+ years of experience working in a healthcare environment strongly preferred
• Experience working in the ABA industry strongly preferredExcellent attention to detail skills
• Impeccable interpersonal skills as you will be interacting daily with families and teammates
• At least 1 year experience managing or handling oversight of a large team of hourly employees
• Ability to work 7:00am-3:00pm Monday - Friday and occasionally on the evenings or weekends for a community event

Who We Are

We are Bloomwell ABA, a devoted and compassionate, multi-disciplinary group of clinicians that is creating a world where every child with autism gets the care and support they deserve. Energized by our mission to offer life-changing services to children and families affected by autism and unparalleled opportunities for our team across America, we are dedicated to advancing the state of autism care through best-in-class training, innovative treatment models and meaningful outcomes measurement.

What We Live By

We are guided by our four core values:

Championing the mission. We are committed to remaining laser-focused on our mission and doing whatever we can to achieve that for the children, families and team members that we serve.

Supporting each other. Dealing with autism can be difficult for anyone. That is why we will do our best to support and encourage everyone around us.

Serving with integrity. We will always prioritize doing what is right for our children, families and team members and be transparent and honest with ourselves and others.

Pursuing growth. Our understanding of autism is constantly evolving and the number of people that are affected by it increases every day. We know that we cannot sit still and must do our best to innovate and grow.

We Value Diversity, Equity, Inclusion and Belonging. We cannot wait to hear more about you, your experience, your motivators, and your dedication to our great mission.