Clinic Staff Assistant I - Red Bird

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PPO medical plan

100% coverage for preventive care

Paid Time Off

Retirement Programs through TRS

Paid Parental Leave

Wellness programs

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

UT Southwestern Medical Center in Dallas, TX, seeks a Clinical Staff Assistant I to support outpatient clinic operations and deliver patient-centered service under supervision. This role offers a clear career ladder based on performance and responsibilities.

The position emphasizes compassionate care, teamwork, and adherence to privacy and HIPAA guidelines. The role requires a high school diploma or GED with prior customer service experience, and CSA competencies within 6–12 months of hire.

Qualifications

• Education: High School Diploma or GED with prior customer service experience required.
• Licenses and Certifications: Successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire.
• Education: Degree in related field and/or related experience preferred but not required.
• Experience: Related experience preferred but not required.

Responsibilities

• Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations within 6-12 months: Registration, Scheduling, Inbound call documentation, Insurance Entry and Verification, Referrals Management, Cash Drawer, Payment Posting and Check-in/Check-out.
• Learn and maintain up-to-date knowledge of Epic EMR system user operations, front office clinical workflows and policies and procedures.
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintain neatness of customer waiting area; keep area stocked with pamphlets and other materials as appropriate.
• Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
• Duties may include core functions: (a) Direct interaction with patients; (b) interaction with human-subjects research participants; (c) manage patient records; (d) manage human-subjects research records.
• Perform other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

CSA competencies

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Clinical Staff Assistant I directly interacts with patients on the phone and/or face-to-face under direct supervision to: support medical front office business operations in an outpatient clinical setting and maintain a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. This position offers a career ladder based on progressive responsibilities and performance.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education: High School Diploma or GED with prior customer service experience required
• Licenses and Certifications: Successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire

Preferred

• Education: Degree in related field and/or related experience preferred but not required.
• Experience: Related experience preferred but not required.

JOB DUTIES

• Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months:
  * Registration
  * Scheduling
  * Inbound call documentation
  * Insurance Entry and Verification
  * Referrals Management
  * Cash Drawer, Payment Posting and Check-in/Check-out
• Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
• Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Work requires ability to work with confidential information on daily basis.
• Work requires basic computer data entry and typing skills.
• Work requires excellent internal and external customer service skills.
• Work requires excellent written and oral communication skills.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Handling
• Lifting
• Repetitive Motions
• Sitting
• Talking

Working Conditions

• Clinical Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.