Clinic Services Specialist (Ortho Work Injury)- Medical Center North Liberty

University of Iowa; Iowa City (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Clinic Services Specialist to join their dynamic team at the Work Injury Recovery Clinic. This role involves coordinating patient referrals, managing administrative tasks, and providing exceptional customer service to ensure a smooth experience for patients. With the opening of a new state-of-the-art facility in 2025, this is an exciting opportunity to be part of a collaborative and innovative environment focused on delivering world-class orthopedic care. If you are detail-oriented and passionate about patient care, this position offers a chance to make a significant impact in the community.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1 year of administrative experience and data collection skills.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate patient referrals and assist with necessary paperwork.
• Provide customer service and handle incoming calls for the clinic.
• Monitor shared email inbox and assist with clinic operations.

Skills

Administrative Experience

Data Collection

Record Maintenance

Communication Skills

Organizational Skills

Microsoft Office

Education

Bachelor's Degree

Tools

Epic

Job description

Clinic Services Specialist (Ortho Work Injury)- Medical Center North Liberty

The Department of Orthopedics is searching for a Clinic Services Specialist to contribute to the success of the Work Injury Recovery Clinic (WIRC). Responsibilities include coordinating new referrals patients throughout UI Health Care.This position completes forms, analyzes Worker’s Compensation data, scheduling requests deals with insurance-related issues, and EPIC issues and processes.Works closely with WIRC team and faculty/staff throughout the Orthopedic Department to provide world class care and access for Workers’ Compensation patients.

Duties to include:

• Daily point person assisting patients and case managers with appropriate and necessary paperwork. Assist patients with Work Comp Authorization for Release of Information and new referral paperwork. Schedules initial appointments for patients coordinating with Physician and other care provider’s schedules.
• Customer service responsibilities including being primary contact person for incoming telephone calls on WIRC phone line. Triage and redirect phone calls. Responsible for forwarding phone calls, medical questions and requests for information and prescriptions to nursing personnel. Route requests for insurance and billing questions, to appropriate personnel.Route requests for pre-authorizations, medical letters, and records reviews, to appropriate personnel. Complete requests for information and scheduling needs. Recognize and resolves problems.
• Monitors shared Outlook email inbox and fax in box. Print off or scan in faxes to patient chart.Print off and provide faxed information to the doctor for patient’s next visit. Provide documentation for and answer questions from patient Case Managers.
• Provide information to potential referring providers and patients regarding clinic referral process. Assist in compiling the necessary records for the referral process. Examines, evaluates, and verifies documents for completion. Prepares and compiles and maintains appropriate files.
• Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas. Composes correspondence in response to routine inquires. Initiates and processes standardized forms related to area of assignment, including consents.
• May assist with any performance improvement initiatives
• Composes non-routine correspondence requiring judgment in the application of policies and procedures in both the assigned and related work areas.
• Periodic coverage of clinic operations support which includes patient check-out in clinic.

The new University of Iowa Health Care North Liberty Campus will open in the Spring of 2025.This 469,000 square foot facility will be home to UI Health Care’s nationally recognized Orthopedics service line, offering comprehensive, coordinated, and accessible care across the outpatient, inpatient and surgical venues. These state-of-the-art clinical facilities will also include a full-service community imaging center, laboratory services, physical therapy, retail pharmacy, and emergency department as well as an array of support services.The facility has been designed to support a superior patient and staff experience; excellence across our patient care, teaching and research missions; convenient access to services; and engaging community partnerships.UI Health Care is seeking a welcoming, highly-skilled and collaborative workforce to be a part of the opening team for this superb new campus, and to help further our mission of: Changing Medicine. Changing Lives.

Required Qualifications:

• Bachelor’s degree or equivalent combination of education and experience is required.
• 1 year of administrative experience.
• Experience with data collection and dedicated attention to details.
• Experience maintaining records and/or databases.
• Knowledge of basic office routines and functions sufficient to refer visitors and telephone calls and to route correspondences by name and functional area.
• Excellent written and verbal communication skills.
• Ability to organize and prioritize multiple tasks on time and maintains quality standards.
• Experience working with Microsoft Office programs.

Desired Qualifications:

• Knowledge of institutional and policies, processes, and forms.
• Experience with Epic
• Ability to make decisions requiring interpretation and judgment
• Working knowledge of orthopedic diagnoses, procedures, and testing.

Position and Application details:
In order to be considered for an interview, applicants must upload a resume and mark it as a “Relevant File” to the submission:

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Amanda Petersen at [e-mail].

Additional Information

• Classification Title: Clinic Services Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

Contact Information

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .

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