Clinic Services Coordinator – UI Health Care West Branch/Solon/Tipton Family Medicine Clinics 100%

The University of Iowa; Iowa City (IA); On-site; USD 45,000 - 96,000; Full time

Job summary

A leading health care provider in Iowa seeks a Clinic Services Coordinator to oversee operations at multiple family medicine clinics. The role involves managing staff, ensuring compliance, and enhancing patient experience. Ideal candidates will possess strong leadership and communication skills, along with a relevant Bachelor's degree. This full-time position offers a competitive salary and comprehensive benefits.

Benefits

Paid vacation

Health insurance options

Dental insurance options

Life and disability insurance options

Employer contributions into retirement plans

Qualifications

• Minimum of one year administrative experience.
• Excellent written and verbal communication skills.

Responsibilities

• Provide operational oversight for multiple clinic sites.
• Supervise delivery of services and ensure compliance.
• Develop and maintain standards for patient registration.

Skills

Communication

Leadership

Problem Solving

Education

Bachelor’s degree in Health-related field

Tools

Epic system

Job description

Clinic Services Coordinator – UI Health Care West Branch/Solon/Tipton Family Medicine Clinics 100%

The University of Iowa Community Clinics (UICC) is seeking a patient focusedClinical Services Coordinator to support our Solon, Tipton, and West Branch Family Medicine Clinics. This position will provide operational oversight to assure effective and efficient delivery of health care for multiple clinic sites. Oversees and assist with front desk duties.Assures compliance with policies, guidelines, and expectations for frontline staff. This position will assign daily work of staff based on department needs. Problem solve and resolves issues that may arise. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. Manages the frontline at multiple sites with multiple staff. This position will be the m ain point of contact for new provider associations and builds along with daily template maintenance.

Position Responsibilities:

Provide Support Services to Clinical and Non-clinical Departments

• Develop, analyze, and maintain standards of excellence for patient registration, scheduling and check-in/check-out process within the department.
• Coordinate and facilitate the flow of patient access activities of a department and/or clinic.
• Supervise the delivery of services such as health information, clinic scheduling and operations, etc.
• Ensure tasks, goals, compliances, and patient/customer satisfaction expectations are complete by the assigned deadline.
• Provide front desk coverage as needed including scheduling patient appointments, checking in patients, maintaining inbaskets, bump lists, etc.
• Attend leadership and staff meetings. Provide updates to clinical personnel when appropriate.
• Oversee and investigate complex frontline issues.
• Analyze data and recommend opportunities for improvement.
• Serves as the point of contact for new provider associations and template builds.
• Maintain daily template maintenance, address any template build issues, and provide recommendations for enhancements.
• May perform other duties as assigned.

Communicate/Collaborate with Internal and External Constituents

• Work with departmental administrator, nurse manager, physicians, peers, co-workers, or others in the clinic to enhance patient experience and delivery of services.
• Provide continuous feedback, implement strategies, and recommendations to management on means to achieve goals and resolve service issues.
• Address concerns promptly regarding the frontline.Escalate issues to leadership as needed.
• Collaborate with clinical faculty and management regarding proposed scheduling or frontline guideline changes.
• Practice and promote positive peer and patient relations.

Develop Programs, Policies, Practices that Enhance Patient/Staff Environment

• Provide recommendations to department leadership on policies and procedures to improve patient care and utilization of clinic resources.
• Assist and/or lead development and implementation of policies and practices to improve services for subsection or unit.
• Develop new and current staff through training to improve frontline operations.

Human Resources Management

• Provide administrative supervision of frontline staff including developing and managing performance.
• Provide direction, assignments, feedback, coaching, and counseling of staff to assure outcomes are achieved.
• Develop scripting and provide coaching to staff members regarding service excellence behaviors.
• Active participant in the recruitment of new staff.
• May make budget recommendations and manage expenses. Works with Patient Financial Services regarding the management of Pre-Access, Financial Counseling, or billing related activities.
• May analyze, monitor, and report financial data.
• May assist with preparation of the budget.
• May initiate or approve fiscal transactions.

Customer Support Function

• Knowledge of the major responsibilities, accountabilities, and overall organization of the customer support function or department; ability to properly support customer inquiries and bring problems to a timely resolution.

Customer Interaction

• Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.

Effective Communications

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Performance Management

• Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

WE CARE CORE Values

• Welcoming- We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence- We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration- We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability- We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect- We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
• Empowerment- We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Department Summary:

University of Iowa Community Clinics (UICC) provides comprehensive care to the Iowa City community and beyond. Community clinics, including Quick Cares and Urgent Care, in the Muscatine, Riverside, and Iowa City corridor, UICC is home to providers and staff that provide comprehensive care outside of the hospital setting and give the community a sense of care whenever they need it most.

Percent of Time:100%

Schedule:Work hours vary Monday through Friday between 7:30 AM - 5:00 PM.

Location: Solon, IA; Tipton, IA; West Branch, IA (and surround clinics/locations based on clinic needs)

Regular salaried position located in Solon, IA; Tipton, IA; West Branch, IA. (or surround clinics based on clinical need or hours)

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

For more information about Why Iowa? clickhere

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at:https://hr.uiowa.edu/benefits/fpsm .

Education Required

• A Bachelor’s degree or an equivalent combination of education and experience in a health-related field such as Health Information Management or experience and in-depth knowledge of health care systems in order to provide services that support care delivery (e.g., patient relations, clinic operations, etc.)

Experience Requirements

• Minimum of one year administrative experience
• Excellent written and verbal communication skills
• Proficiency in computer spreadsheet and database applications
• Experience directing the work of employees in a leadership role.
• Driver's license and ability to meet UI Fleet Safety Standards.
• Availability to provide support to other clinical locations based on clinical hours/need.

Desirable Qualifications

• Experience with hospital operations and/or Ambulatory Clinic operations
• Experience with the Epic system
• Experience in a supervisory or leadership role
• Experience scheduling and/or check-in functions in an outpatient clinic setting.
• Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments is desirable.
• Knowledge of University of Iowa Health Care policies, procedures, and regulations

Application Process: In order to be considered, applicants must upload resume and plain text cover letter that clearly addresses how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact [e-mail] .

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.

Additional Information

• Classification Title: Clinic Services Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Starting Salary Minimum: 45,540
• Starting Salary Maximum: 95,379

Contact Information

• Contact Name: Chloe Ketcham

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .

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