Clinic Service Representative - Family Medicine

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health's Fraser Family Medicine clinic is seeking a Clinic Service Representative to join a full-time team in Fraser, MI. You will be the first point of contact for patients, handling registration, insurance verification, and financial discussions to support seamless clinic operations.

This role emphasizes patient service excellence within a busy, community-focused setting near Lake St. Clair, offering growth opportunities within a mission-driven health system in Macomb County.

Qualifications

• High School Diploma or equivalent.
• Ability to perform basic calculations, complete forms, and use computer systems.
• Strong interpersonal and communication skills for diverse populations.
• Basic computer skills including navigating software and email.
• Dependable, punctual and able to work in a team.

Responsibilities

• Greet and check in patients, ensure accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and staff in person and by phone.
• Work collaboratively in a fast-paced environment with multiple tasks and interruptions.

Skills

Interpersonal skills

Customer service

Computer basics

Education

High School Diploma or equivalent

Job description

Clinic Service Representative - Family Medicine

• Full-time
• Job Type: Full Time

• Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative - Family Medicine Fraser

About the Department

Join our dynamic team at Henry Ford Health, serving the vibrant and fast-growing communities of Macomb County. Located near the beautiful Lake St. Clair, our clinic is a high-acuity hub that blends suburban comfort with easy access to Detroit. We are committed to providing exceptional care to our diverse patient population, and our team plays a crucial role in ensuring a seamless and positive experience for everyone who walks through our doors.

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a smooth and welcoming experience from check-in to check-out. You’ll support both patients and clinic staff by managing registration activities, insurance verification, and financial discussions, contributing to a culture of service excellence.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer information systems.
• Strong interpersonal skills for effective communication with diverse populations.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to work within a team setting.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with detailed information and multitasking.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for learning and development in a supportive environment that values your unique skills and contributions.

High School Diploma or GED