Clinic Sales Manager

Impress; Seattle (WA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Compensation package

Incentive plan

Modern clinics and premium equipment

Culture: international team

Discounts on treatments and products

Job summary

Impress is seeking a Clinic Manager to lead a high-performing orthodontic clinic in Seattle. You will partner with doctors to convert consultations into active treatments, articulate our technology, and deliver an exceptional in-clinic experience.

You will manage a diverse team, drive KPIs, recruit/train staff, and ensure compliant operations while maintaining premium patient service and brand standards. This role suits a proactive leader with dental or medical clinic experience.

Qualifications

• Minimum leadership experience in a dental/medical clinic setting.
• Proven ability to meet sales targets and drive conversions.
• Strong operational and people-management capabilities.
• Proficient with Excel or Google Sheets and budgeting data.

Responsibilities

• Lead clinic operations and drive performance of clinicians and sales staff.
• Monitor and optimize daily/weekly targets and patient conversion rates.
• Build strong patient relationships and manage escalations for high NPS.
• Oversee recruitment, training, scheduling, and team development.
• Ensure adherence to sales protocols and hygiene standards.
• Participate in marketing activities to boost clinic visibility.

Skills

Leadership

Sales targets

People management

Operations management

Budgeting & analytics

Excel/Sheets

Communication

Education

Bachelor's degree in healthcare or business

Tools

CRM software

Job description

As a Clinic Manager, you are the key closer in our clinics. You will partner with our Doctors to transform consultations into life-changing orthodontic treatments. Your mission is to articulate our patented technology, present clinical goals, and convert prospects into active patients to help patients achieve the smile of their dreams by delivering an exceptional in-clinic experience and consultation.

About Impress

We believe everyone deserves a smile they’ll love. We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. As the No. 1 Invisalign provider globally, our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing Health Tech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 110 locations, offering leading care and state-of-the-art technology.

What we offer

• Compensation: Attractive Compensation Package based on experience and expectations.
• Incentive plan: Participate in the sales teams' incentive plan to share in our success.
• Environment: Modern, beautifully designed clinics with high-end equipment.
• Culture: High-energy international team. We thrive on hands-on collaboration, a relentless drive for improvement, and celebrating our global wins.
• Benefits: Special discounts & benefits on treatments, aligners, and products.
• Growth: Comprehensive training for professional growth.
• Career Development: Dynamic, unique, and fast-paced environment with impressive career development opportunities.
• Travel Support: We have a travel assistance policy and reimbursement system in place for required visits to other clinic locations.

How you'll have impact

• Operational Leadership: Manage the overall performance of your assigned clinic, leading a team of Orthodontists, Dentists, Dental Assistants, and Sales Assistants.
• Performance Management: Monitor daily/weekly sales targets and conversion rates for the entire team to ensure KPIs are met.
• Patient Connection: Build authentic relationships with patients and handle escalations to guarantee an excellent NPS (Net Promoter Score).
• HR & Team Development: Oversee recruitment, training, and shift scheduling while providing regular feedback to drive team excellence.
• Process Compliance: Ensure strict adherence to sales protocols, follow-up procedures, and medical hygiene standards.
• Brand Ambassadorship: Participate in marketing activities, host influencers, and support social media content to boost clinic visibility.
• Budget Accountability: Analyze clinic results and implement data-driven improvement plans to maximize efficiency and revenue.
• Professional Experience: Experience in a similar leadership position in the dental field.
• Profile: A strong commercial leader with a proven track record in meeting sales targets and managing diverse teams.
• \"Hands-on\" Mindset: A proactive, curious, and goal-oriented personality with the ability to work independently.
• Analytical Skills: Proficient in Excel or Google Sheets to track performance and manage clinic budgets.
• Excellence Focus: A strong eye for detail regarding clinic appearance and premium customer service.

At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.