Clinic Practice Manager (UVA Primary Care Locust Grove)

UVA Health; Charlottesville (VA); On-site; USD 106,000 - 120,000; Full time

Job summary

An established industry player is seeking a Clinic Practice Manager to oversee clinical and operational activities in a busy medical office. This role involves managing budgets, ensuring regulatory compliance, and leading a dedicated team to enhance patient satisfaction. You will collaborate with various departments to ensure efficient operations and high-quality patient care. If you are passionate about healthcare management and thrive in a dynamic environment, this opportunity is perfect for you. Join a forward-thinking organization committed to excellence and making a difference in the community.

Qualifications

• 3 years relevant experience in a clinical environment.
• 2 years supervisory experience preferred.

Responsibilities

• Manage clinical and facility operations for multiple clinics.
• Ensure compliance with healthcare regulations and standards.

Skills

Human Resources Management

Budget Analysis

Operational Efficiency

Customer Service

Team Leadership

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Clinic Practice Manager (UVA Primary Care Locust Grove)

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GENERAL SUMMARY: The Clinic Practice Manager is responsible for managing the clinical, operational, and financial activities within 1 or more ambulatory clinics, may provide complex services within the clinic setting or see high volumes of patients. Works collaboratively with the Lead Provider, Associate Medical Director, Ambulatory Director, CPG/UPG teams and other UVA Health departments, management, faculty and other stakeholders to ensure: timely patient access to care, operational efficiency, practice productivity, fiscal integrity, patient satisfaction and employee engagement. Primary responsibilities include: human resources management, practice business development, daily operational efficiency, effectiveness and regulatory compliance. Ensures the effective, safe and therapeutic clinical services meet established regulations and guidelines. All responsibilities are fulfilled consistent with the mission, vision, and values of UPG and UVA Health.

Principal Duties And Responsibilities

Essential Functions of the Job:

• Manages clinical and facility operations for 1 or more clinics. Clinic may provide complex services (procedures) and/or see high volumes of patients.
• Creates, monitors, and analyzes budgets to explain variances and conduct ongoing evaluation of productivity, and participates in capital budgeting process.
• Responsible for oversight of invoices and payment request to Accounts Payable.
• Develops and implements staffing models and plans to support within and top of scope practice and to support provider templates and patient population needs.
• Interviews, selects, mentors, and evaluates clinic team members.
• Facilitates orientation and onboarding activities, evaluation effectiveness of orientation.
• Responsible for continuous performance management and professional development of clinical team members and conducts formal performance appraisals.
• Administers corrective performance counseling and administrative action appropriately.
• Assesses team member satisfaction and develops and implements strategies to promote retention and to recognize and reward team members.
• Leads performance improvement activities, identifying key performance indicators, evaluating performance data, and responding to outcome measure findings.
• Assesses patient experience data and develops strategies to address satisfaction issues.
• Promotes evidence-based practices, monitors patient safety, reports adverse events, and facilitates real-time-root-cause problem solving.
• Builds and maintains strong interdisciplinary relationships through influence, communication, collaboration, and shared decision-making and understands components of culture competence as applicable to the healthcare workforce.
• Ensures compliance with standards set forth by external licensing, accrediting, and regulatory agencies. Monitors and promotes workplace safety requirements.
• Practices ethical behavior and supports clinical standards and scopes of practice.
• Maintains clinical competency to provide patient care as needed.
• Assures clinical team and Provider’s skills, competencies, licensures and credentialing are maintained as appropriate.
• Acts as the liaison between various CPG and various UVA Health departments as needed, through participation in intradepartmental meetings and/or committees to ensure consistent standards of practice and communication.
• Collaborate with UPG facilities team to support building maintenance needs, improvements and/or projects.
• Assumes responsibility for own professional growth and development.
• May provide direct patient care as needed if licensed.
• Performs other related duties as assigned.
  
  

Education

REQUIRED QUALIFICATIONS (Knowledge, Skills & Abilities):

• High School Diploma or GED
• Bachelor’s Degree Preferred
  
  

Licensure

• None required
• Licensed to practice as Licensed Practical Nurse or Registered Nurse in the Commonwealth of Virginia preferred.
  
  

Experience

• 3 years relevant experience required
• 2 years supervisory/management in an Ambulatory Environment experience preferred
  
  

Knowledge And Skills

• Basic knowledge of and experience utilizing a personal computer
• Proficiency with Microsoft Office
  
  

SUPERVISORY RESPONSIBILITIES: This position will have non-exempt and exempt clinical positions reporting to it.

WORKING CONDITIONS: General busy medical office environment. The job does occasionally require traveling some distance to attend meetings, training, and programs.

Success Factors

• Thoroughness, dependability, and accuracy
• Good organizational skills
• Must be detail-oriented
• Ability to manage multiple tasks in a busy medical office environment
• Exceptional customer service skills
• Ability to effectively communicate and work with staff and management
• Ability to work with and maintain confidentiality of patient, patient account, and personnel data
• Ability to work as a team member
  
  

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experience. We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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