Clinic/Practice Assistant, Vascular Surgery

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Job summary

Wentworth Health Partners Cardiovascular Group is seeking a Clinic/Practice Assistant to support our Vascular Surgery team at 10 Members Way, Dover, NH, with cross-coverage at Portsmouth, NH. You will greet patients, handle check-in/out, scheduling, records, calls, referrals, and general clerical tasks to ensure a smooth patient experience.

The role requires strong customer service, organization, and communication. A high school diploma and 2–3 years office experience are expected; CMA preferred.

Qualifications

• High school diploma or equivalent.
• Two to three years of office experience.
• Certified Medical Administrative Assistant preferred.
• Strong customer service skills and a professional, helpful communication style.
• Ability to multitask, prioritize, and stay organized in a fast-paced outpatient setting.
• Comfort using office technology, phone systems, and standard workflows including filing, copying, scanning, printing, and faxing.
• Strong written and verbal communication skills, including the ability to take complete and accurate messages.
• Medical terminology knowledge and referral coordination experience preferred.

Responsibilities

• Greet and assist patients, creating a warm and professional first impression.
• Support patient check-in and check-out, appointment scheduling, and record maintenance.
• Answer incoming calls, assist with routine inquiries, take accurate messages, and route calls appropriately.
• Process referrals, diagnostic orders, lab orders, billing forms, and documentation for the medical record.
• Monitor patient flow and waiting room activity to support an efficient and positive practice experience.
• Request patient medical records and laboratory test results as needed.
• Open and distribute mail and faxes, scan documents, file materials, and complete general clerical tasks.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Support practice leadership, clinicians, and peers with day-to-day operational needs.
• Serve as a resource for scheduling, registration, and billing systems, including assisting or training others when appropriate.

Skills

Customer service

Communication

Multitasking

Office technology

Phone systems

Education

High school diploma

Certified Medical Administrative Assistant

Tools

Office software

Office equipment

Job description

Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryJoin a growing specialty practice where your organization, communication skills, and commitment to excellent service help create a welcoming experience for patients from the moment they arrive. Wentworth Health Partners Cardiovascular Group is seeking a full-time Clinic/Practice Assistant to support our Vascular Surgery team and help keep daily practice operations running smoothly.Schedule and LocationThis is a full-time, 40-hour position, Monday through Friday between 8:30 a.m. and 5:00 p.m. The primary location is 10 Members Way in Dover, NH, with 2 to 3 days per week of cross-coverage at our Portsmouth, NH practice located at 67 Corporate Drive.About Our Vascular Surgery PracticeWentworth Health Partners Cardiovascular Group provides expert vascular care from fellowship-trained, board-certified specialists who work closely with experienced physicians, nurses, technologists, and clinicians at Wentworth-Douglass Hospital. Our team treats all aspects of vascular health using both minimally invasive and traditional surgical options, supported by advanced imaging and modern endovascular technology.Why This Role MattersClinic/Practice Assistants are essential to the patient experience and the daily flow of our community-based physician practices. In this highly visible role, you will serve as a key point of contact for patients, families, providers, and care team members—helping ensure patients feel welcomed, informed, and supported throughout their visit.What You’ll Do• Greet and assist patients, creating a warm and professional first impression.• Support patient check-in and check-out, appointment scheduling, and appointment record maintenance.• Answer incoming calls, assist with routine inquiries, take accurate messages, and route calls appropriately.• Process referrals, diagnostic orders, lab orders, billing forms, and documentation for the medical record.• Monitor patient flow and waiting room activity to support an efficient and positive practice experience.• Request patient medical records and laboratory test results as needed.• Open and distribute mail and faxes, scan documents, file materials, and complete general clerical tasks.• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.• Support practice leadership, clinicians, and peers with day-to-day operational needs.• Serve as a resource for scheduling, registration, and billing systems, including assisting or training others when appropriate.QualificationsWhat We’re Looking ForHigh school diploma or equivalent required.Two to three years of office experience required.Certified Medical Administrative Assistant preferred.Strong customer service skills and a professional, helpful communication style.Ability to multitask, prioritize, and stay organized in a fast-paced, high-volume outpatient setting.Comfort using office technology, phone systems, and standard office workflows including filing, copying, scanning, printing, and faxing.Strong written and verbal communication skills, including the ability to take complete and accurate messages.Medical terminology knowledge and referral coordination experience strongly preferred.Additional Job Details (if applicable)Why Join Us?This is an exciting opportunity to join a growing Vascular Surgery practice and help shape a patient-centered support role within a collaborative specialty care team. If you enjoy helping patients, keeping details organized, and supporting clinicians in a busy outpatient environment, we encourage you to apply.What We OfferAt Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.Offerings include:Medical, dental, and vision insuranceA robust retirement savings programGenerous paid time offTuition assistance and professional development supportRemote TypeOnsiteWork Location10 Members WayScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.