Clinic/Practice Assistant, Specialty Practices

Mass General Brigham; Newburyport (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Robust retirement savings program

Generous paid time off

Tuition assistance and professional-

Job summary

Mass General Brigham is hiring Clinic/Practice Assistants across the North Shore. You will help patients check in/out, schedule and coordinate appointments, and support providers in a fast-paced clinic setting.

Requirements include a high school diploma and 0–1 year of healthcare office experience. Proficiency with Microsoft Office, strong organizational and communication skills, and a focus on patient service are essential.

Qualifications

• High school diploma or equivalent required.
• 0–1 year of healthcare office experience preferred.
• Basic proficiency with Microsoft Office applications.

Responsibilities

• Create a welcoming patient experience by greeting patients, answering questions, and assisting with check-in and check-out.
• Keep care organized by scheduling appointments, coordinating patient information, and maintaining accurate records.
• Answer calls, route messages, and help coordinate requests related to prescriptions, test results, referrals, and prior authorizations.
• Support clinic operations by managing documents, processing forms and payments, and maintaining schedules and records.
• Collaborate with providers and clinical staff to deliver a smooth, coordinated patient experience.
• Assist with specialty-specific needs such as surgical scheduling and other administrative responsibilities.

Skills

Healthcare office experience

Microsoft Office

Organizational skills

Communication skills

Customer service

Attention to detail

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryMultiple Locations | North Shore, MABuild Your Career in Healthcare at Mass General BrighamAre you organized, personable, and passionate about helping others? Join Mass General Brigham as a Clinic/Practice Assistant and become an important part of the patient care experience. You'll work alongside providers and clinical teams in our specialty practices, helping patients navigate their appointments and ensuring daily operations run smoothly.With opportunities across several specialties and North Shore locations, this is a chance to find a role that aligns with your interests while building valuable healthcare experience with a leading healthcare organization.Explore Our Specialty OpportunitiesWe are recruiting for Clinic/Practice Assistants across the following specialties and locations:• Pulmonary & Sleep Medicine – Salem | Full-time• Gastroenterology – Salem | Full-time• OB/GYN – Swampscott | Per diem• Urology – Salem | Full-time and per diem• Urology – Danvers | Full-time• Urology – Newburyport | Full-timeWhat You'll Do•Create a welcoming patient experience by greeting patients, answering questions, and assisting with check-in and check-out.•Keep care organized and accessible by scheduling appointments, coordinating patient information, and maintaining accurate records.•Connect patients with the right resources by answering calls, routing messages, and helping coordinate requests related to prescriptions, test results, referrals, and prior authorizations.•Support efficient clinic operations by managing documents, processing forms and payments as needed, and maintaining schedules and records.•Partner with your team to help providers and clinical staff deliver a smooth, coordinated patient experience.•Assist with specialty-specific needs such as surgical scheduling and other administrative responsibilities, depending on the practice.QualificationsWhat You'll BringHigh school diploma or equivalent required.0–1 year of healthcare office experience required; medical office experience strongly preferred.Basic proficiency with Microsoft Office applications.Strong organizational, communication, and customer service skills.Attention to detail and the ability to manage multiple priorities in a fast-paced environment.Comfort communicating with patients, handling phone inquiries, and following established procedures.Preferred QualificationsFamiliarity with medical terminology, healthcare scheduling systems, referral coordination, or medical office workflows is a plus. We're looking for someone who is adaptable, dependable, and eager to contribute to a collaborative team.Additional Job Details (if applicable)Why Join Mass General Brigham?At Mass General Brigham, our employees are our most important resource. We are committed to offering a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well-being, career growth, and life outside of work.Our offerings include:Medical, dental, and vision insuranceA robust retirement savings programGenerous paid time offTuition assistance and professional development supportBenefits and eligibility vary by employment status.Find Your OpportunityApply today to be considered for an opportunity that matches your interests, preferred location, and schedule. Our team will work to align your experience and preferences with available openings across our North Shore specialty practices.Remote TypeOnsiteWork Location400 Highland AvenuePay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.