Clinic/Practice Assistant, Internal Medicine

Mass General Brigham; Andover (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham's Andover Medical Center is seeking a full-time Practice Assistant to join the front desk team in the Internal Medicine suite. This onsite role runs Monday–Friday from 8:30 AM to 5:00 PM and blends administrative and clinical support to ensure smooth patient flow.

Key duties include scheduling, check-in/check-out, greeting patients, handling calls, processing forms and coordinating with departments.

Qualifications

• High School Diploma or Equivalent required.
• 2–3 years of office experience preferred.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; answer telephones and schedule inquiries.
• Process patient billing forms and scan documents to the medical record.
• Handle patient flow and assist in clinic operations as needed.

Skills

Customer service

Multitasking

Prioritization

Communication

Education

High School Diploma or Equivalent

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryThis Mass General Brigham practice located at 323 Lowell Street in Andover offers a broad range of medical sub-specialties (Cardiology, Pulmonary, Endocrinology, GI, Internal Medicine, and Pediatrics). We provide residents of Merrimack Valley with the latest in diagnostics, technology, and research. Andover Medical Center offers an integrated system of care that combines expert, medical attention.We a seeking a full-time 40-hour Practice Assistant to join our front desk team in our Internal Medicine suite! This role is onsite Monday-Friday from 8:30 AM to 5:00 PM.SummaryPerforms both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.Does this position require Patient Care? NoEssential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.-Make patient appointments and maintain appointment records.-Greet and assist patients.-Answer telephones, assist callers with routine inquiries, and schedule appointments.-File materials in patient folders, and print appointment schedules.-Process patient billing forms and scan documents to patient medical record/LMR.-Call for patient medical records and laboratory test results.-Open and distribute mail or faxes.-Type forms, records, schedules, memos, etc., as directed.-May be required to accept co-payments.-Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.-May monitor patients in waiting room and responds to any needs for information.-Assists in patient flow processes.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoExperienceoffice experience 2-3 years requiredAdditional Job Details (if applicable)We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting! Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you.Bilingual (Spanish/English) preferredRemote TypeOnsiteWork Location323 Lowell StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $23.20/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.