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Clinic/Practice Assistant, Orthopedics & Sports Medicine - Haverhill/North Andover
Mass General Brigham Health Plan, Inc.
Haverhill (MA)
On-site
USD 40,000 - 70,000
Full time
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Job summary
Join a forward-thinking healthcare organization as a Practice Assistant in Orthopedics & Sports Medicine. This full-time role offers an exciting opportunity to support patient care in a dynamic clinic environment. You'll be instrumental in scheduling appointments, assisting patients during their visits, and ensuring a seamless experience. If you're passionate about customer service and thrive in a fast-paced setting, this position is perfect for you. Be part of a dedicated team that values exceptional care and community service, making a real impact on patients' lives.
Qualifications
- High school diploma or GED required.
- Experience in customer service is essential.
Responsibilities
- Schedule appointments and obtain prior authorizations.
- Greet patients, assist with paperwork, and collect co-payments.
- Field incoming calls and monitor patient flow.
Skills
Education
Job description
Clinic/Practice Assistant, Orthopedics & Sports Medicine - Haverhill/North Andover page is loaded
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.Our Orthopedic and Sports Medicine team treats the full spectrum of sports related injuries and orthopedic conditions, from common injuries to the most complex. We offer a range of services such as sports conditioning, physical therapy, injury prevention, and surgical/non-surgical treatments.
Job Summary
We are seeking a full-time, 40-hour Practice Assistant to work onsite Monday through Friday from 8:30am to 5:00pm in our Orthopedic/Sports Medicine office. This Practice Assistant will float between 288 Groveland Street in Haverhill and 231 Sutton Street in North Andover.Our Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations.
Responsibilities:
Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, assisting with any pre-visit paperwork/forms, and collecting co-payments.
At the conclusion of the visit, during check-out, Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers. Additional duties as assigned.
Qualifications
Qualifications
Education:High school diploma or GED required.
Experience: Experience working in customer service required.
Additional Job Details (if applicable)
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you.
Experience working in acommunity-based medical practice preferred.
Skills: Bilingual (Spanish/English) a plus.
Remote Type
OnsiteWork Location
288 Groveland StreetScheduled Weekly Hours
40Employee Type
RegularWork Shift
Day (United States of America)EEO Statement:
Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Combat disease. Hold a hand. Help people. Impact the world.
Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.
Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?
Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.
Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.
We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.
We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
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