Clinic/Practice Assistant, Neurology

The General Hospital Corporation; Northampton (MA); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Retirement savings plan

Generous paid time off

Tuition assistance and professional开发

Descripción de la vacante

Mass General Brigham is seeking a Clinic/Practice Assistant to support our Neurology team onsite at 22 Atwood Drive, Northampton, MA. The role involves scheduling, check-in/check-out, and patient support, with no direct patient care and a 40-hour week (Mon–Fri, 8:00 a.m.

to 4:30 p.m.). You will perform administrative and clinical-support duties, help ensure efficient daily operations, and act as a liaison for scheduling and billing systems.

Formación

• High School Diploma or equivalent required.
• CMAA credential preferred.
• 2–3 years of office experience required.

Responsabilidades

• Handle scheduling, check-in and check-out for patient visits.
• Greet and assist patients and manage routine inquiries.
• Process patient billing forms and scan documents to patient records.
• Open and distribute mail or faxes; maintain appointment records.

Conocimientos

Office experience

Communication

Time management

Organization

Microsoft Office

Educación

High School Diploma

CMAA (Certified Medical Administrative Assistant)

Herramientas

Microsoft Office Suite

Descripción del empleo

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Full-Time | 40 Hours | Monday-Friday | Northampton, MA

Join a collaborative Neurology practice where Clinic/Practice Assistants play an important role in supporting patients with neurological conditions and partnering closely with providers throughout the care experience. We are seeking a full-time Clinic/Practice Assistant to support our team onsite at 22 Atwood Drive in Northampton, MA. The schedule for this position is Monday through Friday, 8:00 a.m. to 4:30 p.m.

What You’ll Do

As a Clinic/Practice Assistant in Neurology, you will perform administrative and clinical-support functions that keep our practice running smoothly and efficiently, working under general supervision. You will handle duties related to patient visits, including scheduling, check-in, and check-out, and help ensure patients feel welcomed and supported while the practice maintains efficient daily operations.

This position does not require direct patient care.

Key Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education: High School Diploma or equivalent required. Experience cannot be accepted in lieu of a degree.

Licenses and Credentials: Certified Medical Administrative Assistant (CMAA) - Data Conversion - Various Issuers preferred.

Experience: Office experience, 2-3 years required.

Proficiency with all Office Suite applications, with knowledge of office operations and standards and an understanding of office procedures, including filing, copying, scanning, printing, and faxing.

Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.

Ability to communicate effectively in writing as appropriate for the needs of the audience, and to talk with others to convey information effectively.

Ability to understand written sentences and paragraphs in work-related documents, correspond and communicate with others clearly and effectively (including composing/editing e-mails, memos, and letters), and take complete and accurate messages.

Ability to manage one's own time and the time of others.

Well-organized with good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks

Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world's most powerful force in medicine-where every role matters in changing lives.

Remote Type

Onsite

Work Location

22 Atwood Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

- /

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay i