Clinic/Practice Assistant, Neurology

Partner's Healthcare; Dover (NH); On-site; USD 50,740,000 - 71,463,000; Full time

Benefits offered by this job

Full-time benefits

No weekends

4-day workweek

Structured training

Supportive leadership

Job summary

Wentworth Health Partners Coastal Neurology Services in Dover, NH is seeking a customer service oriented team member to support a high-volume neurology practice. Training starts in Portsmouth, NH, then transitions to Dover.

You will answer calls, help schedule appointments, manage messages, and maintain patient records while working with a collaborative team. The role offers a 36-hour four-day week, full benefits, no weekends, and structured training.

Qualifications

• High school diploma or equivalent required.
• Previous experience in an office, customer service, call center, or administrative setting; healthcare experience helpful but not required.
• High-volume phone experience strongly preferred.
• Excellent communication and customer service skills.
• Strong organization, accuracy, and attention to detail.
• Ability to manage multiple priorities and stay calm in a busy environment.
• CMAA certification preferred.

Responsibilities

• Answering a high volume of calls and assisting patients with scheduling and routine questions.
• Scheduling appointments and supporting patient check-in and check-out.
• Receiving and routing messages about prescriptions, test results, prior authorizations, durable medical equipment (DME), and provider questions to the appropriate clinical team member.
• Maintaining accurate patient records and scanning documents.
• Supporting daily administrative and practice operations.

Skills

Customer service

High-volume phone experience

Communication skills

Organization

Attention to detail

Multitasking

CMAA certification

Education

High school diploma or equivalent

Job description

Job Summary

Start or Grow Your Healthcare CareerAre you a customer service professional who enjoys helping people and thrives in a busy, fast-paced setting? Bring your communication skills and high-volume phone experience to a healthcare team where you can make a meaningful difference for patients. Prior healthcare experience is not required-we provide structured training.Join Wentworth Health Partners Coastal Neurology Services, a well-established neurology practice within Mass General Brigham. You'll work alongside an experienced, long-tenured team and supportive leadership while building valuable healthcare knowledge and skills.This role is primarily based in Dover, NH. You'll begin with approximately 30 days of training alongside our experienced team in Portsmouth, NH, then transition to the Dover practice. Occasional coverage in Portsmouth may also be needed.

Why You'll Love This Opportunity

• 36-hour, four-day workweek - Tuesday-Friday, 7:30 AM-5:00 PM
• Full-time benefits
• No weekends
• Supportive leadership and an experienced, collaborative team
• Structured training
• Build a foundation for a career in healthcare

What You'll Do

You’ll help create a welcoming patient experience and support the day-to-day operations of this busy, high-volume neurology practice. Responsibilities include:

• Answering a high volume of calls and assisting patients with scheduling and routine questions
• Scheduling appointments and supporting patient check-in and check-out
• Receiving and routing messages about prescription refills, test results, prior authorizations, durable medical equipment (DME), and provider questions to the appropriate clinical team member
• Maintaining accurate patient records and scanning documents
• Supporting daily administrative and practice operations

Qualifications

High school diploma or equivalent requiredPrevious experience in an office, customer service, call center, or administrative setting, healthcare experience helpful but not requiredHigh-volume phone experience strongly preferredExcellent communication and customer service skillsStrong organization, accuracy, and attention to detailAbility to manage multiple priorities and remain calm in a busy environmentCertified Medical Administrative Assistant (CMAA) certification preferred

Additional Job Details (if applicable)

Ready to bring your customer service skills to healthcare?

Remote Type OnsiteWork Location 10 Members WayScheduled Weekly Hours 36Employee Type RegularWork Shift Day (United States of America)Pay Range $17.71 - $24.94/HourlyGrade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1812 Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.