Medical Assistant, Family Medicine

Mass General Brigham Medical Group Western Mass; Amherst (MA); On-site; USD 43,000 - 52,000; Full time

Job summary

The Medical Assistant position at our Amherst campus supports a Family Medicine practice with clinical and administrative tasks. It involves taking vital signs, charting patient information, scheduling visits, and guiding patient flow in a warm, patient-centered environment.

With 1–2 years of MA experience and a preference for CMA/BLS credentials, you will collaborate with physicians, nurse practitioners, and nursing staff to deliver efficient care and education to patients of all ages.

Qualifications

• High School Diploma or equivalent required; Medical Assisting degree preferred.
• 1–2 years of direct Medical Assistant experience.
• BLS Certification and CMA preferred.
• Licenses and credentials per clinical role requirements.

Responsibilities

• Assist healthcare teams by handling clinical and non-clinical patient services.
• Take vital signs, document patient information, and record in the medical record.
• Schedule appointments and manage patient flow to ensure smooth operations.
• Explain procedures and medications to patients and provide educational materials.
• Maintain immunization inventory and assist with injections as qualified.
• Support on-site clinical tasks and coordinate with physicians and nursing staff.

Education

High School Diploma or equivalent

Associate's Degree in Medical Assisting

Tools

EHR systems

Job description

Job Summary

Our practice is located at 170 University Drive Amherst, MA 01002. As a Family Medicine office, we offer comprehensive primary care services to patients of all ages, from infants to adults.

Convenient, caring and complete: Amherst Medical Associates gives you all three, close to home. Our primary care practice is a favorite in the Amherst area because families know they'll be treated with warmth and respect. Visits are comfortable, relaxed engagements with friendly providers who are invested in your well-being and want you to feel better.

We are seeking a full-time, 40-hour Medical Assistant to support the practice onsite, Monday through Friday. We are open to the schedule being Monday through Friday 8:30am-5:00pm or 4, 10-shifts from 7:30am-6:00pm with one day off during the week!

Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education
High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] - Various Issuers preferred Certified Medical Assistant [National Certification] - Various Issuers preferred

Experience
Direct MA experience or medical field work 1-2 years required

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

170 University Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.48 - $24.94/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.